User review
of Helpjuice
Great software
-
by Sydnee
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT ok
3out of 5
PROS & CONS
What are the best aspects of this product?
The software is sophisticated and the design is clean. Its reports are awesome because they show us the status of our website and support. It is a cut above the knowledgebase platform we used previously (Salesforce).
What aspects are problematic or could work better?
The support team of Helpjuice can be slow to respond to our queries. When it comes to our website concerns, the formats for articles are slightly off compared with the published layout. Other than that, there are minor problems that do not have a huge impact on our opinion of the solution.
What specific problems in your company were solved by this product?
Intuitive knowledgebase that everybody can use and grow
Are you a current user of this product?
No
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
N/A
