It’s customizable

What are the best aspects of this product?

For us, the most intriguing aspect of Helpjuice is its customizability. The product offered powerful customization options that allowed us to imprint our own branding. From logos to colors, we changed nearly all aspects to create a custom knowledge base. We love the neat organization of content on the knowledge base. It makes everything easily accessible. Just what we need for our customers!!! Our support staff is reaping the reward, too. The introduction of the self-service KB platform cut the call queues, allowing support agents to handle more complex issues.

What aspects are problematic or could work better?

Helpjuice offers fast search; there is no doubt about that. But, we would like to see a much more robust search algorithm capable of searching virtually any file. Even if it means incurring slightly higher fees, we will not mind so long as it’s below what competitors charge.

What specific problems in your company were solved by this product?

When we first started our online shop, it was easy to handle customer questions and issues during business hours. As the business expanded we saw the need to procure customer support software to meet the growing needs. But even with this software, we’re still unable to address all common customer simple issues. We needed a knowledge base platform, we thought. Helpjuice was an option thanks to its robust capability, but still, we were hesitant because we weren’t sure about is customizability. But, we decided to give it the benefit of the doubt, and we have never regretted the decision.

Are you a current user of this product?

Yes