Marvelous helpdesk solution

What are the best aspects of this product?

The search function is awesome because it provides accurate results that enable us to resolve our problems quickly.

What aspects are problematic or could work better?

Some customization options require a bit of technical knowledge regarding HTML and coding. But Helpjuice is very helpful when you need customizations so you do not have to do it yourself.

What specific problems in your company were solved by this product?

Helpjuice is implemented internally in our company and is very helpful for our customer service agents. With this, they can better assist customers by providing prompt and correct answers. We were able to save a lot of time and money with this because it is fast and everything is well-organized.

Are you a current user of this product?

Yes