Responsive Support Team

What are the best aspects of this product?

While installing Helpjuice is simple, I knew it was easy for things to get out of hand. As a result, I didn’t want to walk the road alone and had to contact Helpjuice support staff to help me get the setup done. The customer service agent was very responsive. She answered all my questions the way a non-techie can understand them. Everything went as planned. I can say the quality of support was above board.

What aspects are problematic or could work better?

I use Salesforce a lot, and I would like to see native Helpjuice integration with Salesforce.

What specific problems in your company were solved by this product?

I dread the installation of new software solutions. I think I have dealt with many vendors who were very reluctant to lend a hand. However, Helpjuice really changed my perception of vendor support services.

Are you a current user of this product?

Yes