Saving time with Helpjuice KB

What are the best aspects of this product?

After a long selection process--reviewing customer reviews and using trial versions--we finally settled for Helpjuice. The product stood out for use for various reasons: It provided advanced features; We had the best-in-class service throughout the sales process. It’s been four months now since Helpjuice was set up, and already we are reaping the rewards. We have seen a positive turnaround in our learning process: it’s easier and full of fun. The platform has expedited knowledge sharing and empowered us to deliver digital training more effectively. Besides, employees are spending a fraction of the time they use to before HelpJuice intervention.

What aspects are problematic or could work better?

Our only quibble is the Helpjuice algorithm. I wish the search engine were more intuitive than it is right now. However, the vendor’s roadmap has given us hope, and the innovations ahead are mesmerizing.

What specific problems in your company were solved by this product?

Like any growing organization, there comes a time when a change in a strategy or two is inevitable. It happened to our organization early this year. Our interesting products were doing very well, and the profit margin was growing exponentially. We didn’t have much to worry about until time wastage started hitting us hard. The biggest concern was not employees spending a lot of time on simple tasks. Our organization was bleeding because employees were spending a lot of time and energy, looking for answers to key issues around internal processes and products. Change needed to come first.

Are you a current user of this product?

Yes