Snugly fits into our existing support setup

What are the best aspects of this product?

We benchmarked numerous KB providers, but only a few could match our needs. Of the few that had the functionalities we were looking for, none weighed up with Helpjuice in terms of cleanliness, performance, and simplicity. Better still, Helpjuice was the safest bet for us because it worked seamlessly with the existing helpdesk system. Today, we have a fully customized KB, and our customers love the speed and efficiency of searches.

What aspects are problematic or could work better?

We got bogged down by setup so we needed to contact HelpJuice support. Good thing it was top class, and the agent was very helpful.

What specific problems in your company were solved by this product?

Customer issues grew by nearly 1000% in just 24 months. After rigorous deliberations, we agreed to sift the customer issues and consolidate answers to simple, most common issues in KB. This is where Helpjuice comes in.

Are you a current user of this product?

Yes