The interface is the best feature

What are the best aspects of this product?

The interface is done nicely so we were able to build a database for internal use quickly. There are plenty of customization options so we can enrich articles with multimedia content. The answer editor may also be familiar with other people who are exposed to WordPress. Additionally, it ensures that information is accessible to people with the organization of categories. Even Helpjuice's own support team is magnificent. They are easily contacted via the chat bubble that we can see on every page so it is easy to request assistance. Overall, Helpjuice is an awesome software to work with.

What aspects are problematic or could work better?

The price is too steep for the current set of packages compared to other helpdesk platforms.

What specific problems in your company were solved by this product?

Helpjuice enabled us to create a database with answers to common problems that streamline our customer interactions.

Are you a current user of this product?

Yes