User review
of Helprace
Very easy to implement
-
by Ken Leonard
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
easy to implement and easy for customers to access
What aspects are problematic or could work better?
integration with email platforms
What features/services would you like to see in future versions of this product?
nothing in particular, has all the basic features
What specific problems in your company were solved by this product?
customer support and feedback as well as product dev
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Photography
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
GetSatisfaction
Why did you decide to change it?
Better ROI
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
$20
What is your total annual cost for using this product?
$200
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
no
