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$9

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Helprace REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 90%
OUR SCORE 8.0

What is Helprace?

Helprace is a customer service solution that combines the features and functionalities of a help desk and a customer feedback portal. This cloud-based online service allow businesses to effectively address and exceed ever-changing customer requirements and expectations. Helprace simplifies the process of identifying and resolving problems for both the business (internally) and the customer.

Overview of Helprace Benefits

Helprace has a very advanced help desk ticketing system that comes with an intuitive interface, notification and response tools. Users can collaborate on tickets by delegating them to staff members. Agents can set tags, private notes or see whos working on any ticket.

The system also features feedback Forums where businesses can engage their users and receive insights, ideas, and more through their feedback. Users can present their ideas, queries, problems, and praises without leaving your site via a feedback widget or tab. Helprace Knowledge Base feature is a great solution if you look to reduce your support load and cut back on tickets.

Overview of Helprace Features

  • Smart Ticketing
  • Productive Filters
  • Classified Collaboration
  • Set Parameters for Triggers and Automations
  • Ticket Tags
  • Agent collision detection
  • Unified Inbox
  • Personalization Option
  • Ticket Status
  • Customer Profiles
  • Email Integration
  • Community Support
  • Knowledge Base
  • Support Portal
  • Feedback Widget
  • Multiple Languages

What Problems Will Helprace Solve?

1. Email communication with customers.

Jack, a business owner is using email to communicate with his customers. Occasionally he needs Jim to help him with tickets, meaning that he logs into the mailbox and also responds to tickets. There is a lot of misunderstanding, no one knows which ticket was solved and a lot of them end up going missing. With Helprace, he can keep track of tickets, use multiple mailboxes, set canned responses and triggers to change ticket properties behind the scenes.

Feature: Help desk and ticketing system

2. Gathering ideas

When Sarah gets her package from an online retailer, she realizes it’s been left at the post office instead of coming to her door. She visits the retailer’s website and notices there’s a feedback tab with the ability to ask a question, idea, problem or praise. She submits an idea that shipping options be more clear. Staff see that there’s a new topic in real-time, approves the idea and changes its checkout menu options. Sarah is then notified when her idea is implemented.

Feature: Idea lab and management system

3. Knowledge base

David can’t reset the password in his account. He clicks on the service provider’s support page. In the search field, he begins typing ‘How do I reset password’ and two suggestions pop up: someone reported a problem and a how-to guide. He was curious about the problem, so he clicked on it. After a few moments, he realized that wasn’t what he was looking for. Without clicking the ‘back’ button, he sees the how-to guide in suggestions. He follows the link and solves his issue.

Awards & Quality Certificates

Helprace Position In Our Categories

Position of Helprace in our main categories:

100

Helprace is one of the top 100 Customer Support Software products

100

Helprace is one of the top 100
Customer Support Software products


Helprace is also listed in the following subcategories:

Category:Position:Category:Position:
Help Desk & Ticketing Software#12
Category:Position:
Help Desk & Ticketing Software#12

It is crucial to keep in mind that hardly any app in the Customer Support Software category will be a perfect solution that can fulfill all the needs of various company types, sizes and industries. It may be a good idea to read a few Helprace reviews first as specific software might dominate exclusively in a very small set of applications or be prepared with a really specific industry in mind. Others might operate with an intention of being easy and intuitive and consequently lack advanced features needed by more experienced users. You can also come across software that cater to a broad group of customers and give you a complex feature base, but that usually comes at a more expensive price of such a software. Ensure you're aware of your requirements so that you select a solution that offers specifically the features you search for.

How Much Does Helprace Cost?

Helprace Pricing Plans:

Helprace provides two pricing plans and a free version of the service. Users have the option to subscribe to monthly or annual billing. A 30-day free trial is available for all plans.

Truly Free

  • Up to 3 agents for small support teams
  • Ticketing System
  • Customer Community
  • Knowledge Base

Targeted: $10/agent/month (monthly) or $9/agent/month (yearly)

  • Unlimited Agents
  • One complete support channel of your choice (Ticketing System, Customer Community, or Knowledge Base)

Targeted: $20/agent/month (monthly) or $18/agent/month (yearly)

  • Unlimited Agents
  • Ticketing System
  • Customer Community
  • Knowledge Base

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Helprace reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Helprace. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

13

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • Europe
  • Asia
  • Australia
  • China
  • Germany
  • India
  • Japan
  • Latin America
  • Middle-East
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • SaaS

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

What are Helprace pricing details?

Helprace Pricing Plans:

Helprace provides two pricing plans and a free version of the service. Users have the option to subscribe to monthly or annual billing. A 30-day free trial is available for all plans.

Truly Free

  • Up to 3 agents for small support teams
  • Ticketing System
  • Customer Community
  • Knowledge Base

Targeted: $10/agent/month (monthly) or $9/agent/month (yearly)

  • Unlimited Agents
  • One complete support channel of your choice (Ticketing System, Customer Community, or Knowledge Base)

Targeted: $20/agent/month (monthly) or $18/agent/month (yearly)

  • Unlimited Agents
  • Ticketing System
  • Customer Community
  • Knowledge Base

What integrations are available for Helprace?

No information available.

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