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Helprace REVIEW

Help Desk Software

1 user review
USER SATISFACTION 90%
OUR SCORE 8.0

What is Helprace?

Helprace is a well-crafted help desk software suite leveraged by companies and businesses from different industries, such as chemical, real estate, and blockchain industries to boost the productivity of their support teams and empower them to deliver exceptional customer service. The suite of customer service solutions combines multiple tools into a single platform. 

One of the tools integrated into Helprace is its ticketing system. The tool allows users to set rules that trigger automated workflows for managing tickets. It is also equipped with features that enable them to communicate with their customers in a more personalized manner. Helprace makes it possible for them to build an engaging and collaborative online community where customers can join in forums and discussions to find answers to their questions. Users, moreover, will be able to take advantage of this online community to gather ideas and feedback from customers.

Helprace assists support teams in reducing the number of tickets and emails they are handling. This is because the software suite provides the capability to produce a comprehensive knowledge base that consolidates important documents, articles, and contents customers need. Customers can even access this knowledge base from their mobile devices.

Overview of Helprace Benefits

Engaging and Collaborative Online Community

Helprace provides organizations and businesses with the opportunity to improve their customer service by permitting them to set up an online community in which information, knowledge, and ideas flow smoothly between teams and customers. This online community applies crowdsourcing, which means customers can interact with each other through forums and discussions to provide answers to questions and solutions to issues. Members of various teams can also participate in forums and discussions. They are given the ability to subscribe to topics and get updates and vote for ideas or answers they consider as valuable and helpful. 

Effortless Ticket Management

Managing tickets using Helprace is easy. Built with an automated ticketing system, the help desk software suite allows users to automatically route tickets to the right teams and agents. Additionally, tags are applied to tickets so users can determine who sent them, where or whom they are routed to, and which issues or topics they are related with. Support agents are also notified if a particular ticket assigned to them is being worked on by other agents. As they handle tickets, they will be able to access all the customer information they need from a central place, enabling them to track previous interactions with customers and even find out if they are satisfied with those transactions. 

Self-Service Experiences

The help desk software makes it possible for users to create knowledge base sites that deliver self-service experiences to customers and employees. These knowledge base sites contain pages, documents, and articles which can be enriched with media-rich contents like videos and graphics. Furthermore, Helprace enables users to integrate their contact forms with the knowledge bases they created using the software suite. With this feature, customers will be able to view articles and topics related to their inquiries or concerns as they are typing them into the contact forms, thereby helping users reduce support workloads and repeat emails. Support agents can add links to articles found in a knowledge base to the tickets they are working on as well. 

Overview of Helprace Features

  • Customer Community
  • Feedback Gathering
  • Automated Ticketing System
  • Email Management
  • Knowledge Base
  • Self-Service Portal

What Problems Will Helprace Solve?

Problem #1: Customer Communication

With Helprace, business owners can improve how they communicate with their customers, especially if the latter has some issues. The help desk software lets them easily monitor the status of tickets and coordinate with the concerned departments or teams to check ticket details and updates using the multiple mailbox feature. This prevents them from giving inaccurate information to customers. 

Problem #2: Feedback Collection

Online retailers need to ensure that they are delivering convenient and seamless shopping experiences to their customers. This is only possible if they are able to know and understand what customers think and feel about their business. Fortunately, Helprace offers an online community wherein customers can submit feedback and ideas to be discussed by employees. So, for example, if a customer has an issue about shipping and suggests an idea so that issue won’t happen again, a topic will be created out of it. Once the idea is approved, the online retailer then can implement it by changing their existing shipping or checkout options. 

Problem #3: Knowledge Base

Helprace is equipped with a knowledge base and intelligent search features that enable customers to view suggested topics and articles that are related to what they are searching for. These topic and article suggestions are displayed at the side of the search bar. They are automatically updated as customers type in their queries. 

Awards & Quality Certificates

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Helprace Position In Our Categories

Position of Helprace in our main categories:

200

Helprace is one of the top 200 Customer Support Softwareproducts

Top
100

Helprace is one of the 100 Help Desk Softwareproducts

200

Helprace is one of the 200
Customer Support Software products

100

Helprace is one of the 100
Help Desk Software products


Helprace is also listed in the following subcategories:

Category:Position:Category:Position:
Help Desk & Ticketing Software#26
Category:Position:
Help Desk & Ticketing Software#26

Since each company has unique business requirements, it is advisable for them to refrain from searching for a one-size-fits-all perfect software application. Needless to say, it would be pointless to try to find such a system even among popular software applications. The clever thing to do would be to catalog the various important elements that require consideration such as key features, budget, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some Helprace reviews and look into each of the other systems in your shortlist in detail. Such in-depth research can make sure you weed out ill-fitting platforms and choose the system that offers all the aspects you require for business success.

How Much Does Helprace Cost?

Helprace Pricing Plans:
Free trial
Tickets
$10/agent/month
Community
$10/agent/month
Docs
$10/agent/month
Self-Service
$20/agent/month
Helpdesk
$20/agent/month
Complete
$30/agent/month

Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:

Tickets – $10/Agent/Month or $108/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • Save Replies
  • Agent Collision
  • User Profiles
  • Macros

Community – $10/Agent/Month or $108/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Crowdsourcing

Docs – $10/Agent/Month or $108/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Internal & Public Docs

Self-Service – $20/Agent/Month or $216/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Customizable Voting
  • Mark Best Replies
  • Crowdsourcing

Helpdesk – $20/Agent/Month or $216/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Macros
  • Save Replies
  • Workflows
  • Satisfaction Rating
  • Reports

Complete – $30/Agent/Month or $324/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Macros
  • Save Replies
  • Workflows
  • Satisfaction Rating
  • Reports
  • Crowdsourcing
  • Teams
  • Ticket Management
  • Custom Space Restrictions
  • Contact Cloud

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Helprace reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Helprace. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

13

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • Chinese
  • German
  • Japanese
  • Spanish
  • French
  • Russian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING
  • TICKETS

Helprace User Reviews

Ken Leonard

1 year ago
Verified
user


What are Helprace pricing details?

Helprace Pricing Plans:
Free trial
Tickets
$10/agent/month
Community
$10/agent/month
Docs
$10/agent/month
Self-Service
$20/agent/month
Helpdesk
$20/agent/month
Complete
$30/agent/month

Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:

Tickets – $10/Agent/Month or $108/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • Save Replies
  • Agent Collision
  • User Profiles
  • Macros

Community – $10/Agent/Month or $108/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Crowdsourcing

Docs – $10/Agent/Month or $108/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Internal & Public Docs

Self-Service – $20/Agent/Month or $216/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Customizable Voting
  • Mark Best Replies
  • Crowdsourcing

Helpdesk – $20/Agent/Month or $216/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Macros
  • Save Replies
  • Workflows
  • Satisfaction Rating
  • Reports

Complete – $30/Agent/Month or $324/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Macros
  • Save Replies
  • Workflows
  • Satisfaction Rating
  • Reports
  • Crowdsourcing
  • Teams
  • Ticket Management
  • Custom Space Restrictions
  • Contact Cloud

What integrations are available for Helprace?

Helprace integrates with the following:

  • Facebook
  • Google Analytics
  • WordPress

User reviews


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Ken Leonard
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Published 1 year ago
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