A user-friendly platform.

What are the best aspects of this product?

So far, we haven't had any problem onboarding agents into this platform. We've all been able to learn this tool quite quickly. I love the creation and resolution of issues here, in particular. Everything is organized, and thus easy to retrieve data when we need them. Eventually, all these attributes trickle down to increased productivity and accountability for each of the tickets filed.

What aspects are problematic or could work better?

It takes a while for the pending tickets list to refresh. Sometimes the queue shows tickets that have already been addressed.

What specific problems in your company were solved by this product?

Helpshift helps us sift through the tickets and resolve them one-by-one. The reports that we've been able to generate through this platform give us insight into the business and our performance too.

Are you a current user of this product?

Yes