Price

$225

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Helpshift REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 79%
OUR SCORE 8.9

What is Helpshift?

Helpshift is an in-app and web-based customer support platform designed for businesses of all sizes. The scalable solution aids project managers, c-level executives, app developers, and customer support managers simplify their customer support operations for their web and mobile app users. Helpshift also aims to resolve customers’ requests, queries, and issues  through the aid of advanced in-app messaging tools; promoting a two-way communication between app developers and their customers.

Helpshift automates the tasks of customer support teams and agents by enabling them to quickly find help articles from their knowledge base and to be more responsive to their customers. They will also be able to segment incoming issues and tickets based on priority, language, issue status, and topic. Automated responses and messages are sent out to app users, so teams will be able to manage high volume of tickets and to promote customer loyalty and retention.

Furthermore, Helpshift offers customers and app users in-app FAQ pages, where they can quickly find answers to their questions. They will also be able to receive push messaging campaigns that contain information such as version update notifications, in-app surveys, and special offers.

Overview of Helpshift Benefits

The smart segmentation capability of Helpshift is one of its powerful features. This capability allows app developers and their customer support teams to organize, sort, and process issues of web and mobile app users based on tags and other criteria. As an example, if they want to  view only those app usage issues experienced by iOS users, Helpshift provides them an option to do so.  

Segmentation of issues also helps customer support and product teams manage their incoming tickets. This enables them to assign tickets to specific agents based on topic, language, or priority. HelpShift can also segment customers, depending on their behavior as app users. This allows agents to identify high-value customers, so they will be able to prioritize them in providing support.

In addition, Helpshift offers chat bots. Chat bots are used to reduce the number of incoming support requests from app users that need to be handled by agents. This is because chat bots can already resolve issues of customers through chat without the need of connecting them to a customer support agent. Chat bots have the capability to collect information from customers. They can also provide knowledge articles to app users for faster resolution of their issues. Customer satisfaction surveys can also be sent out using chat bots.

Helpshift furthermore offers powerful FAQs. Its in-app FAQ pages support international languages, and they are used by customers to quickly search answers for their questions. Helpshift’s FAQs are fully searchable from mobile devices, and customers can use them even in offline mode. Furthermore, these FAQs contain images and videos. Customers can also send feedback through FAQs. This functionality enables app developers to optimize their in-app FAQ pages, helping them to refine their content based on customer search habits and preferences.

Overview of Helpshift Features

  • Issue Segmentation
  • Customer Segmentation
  • Ticket Management
  • Trouble Ticketing
  • Chat Bots
  • Mobile, Native In-App Chat
  • Mobile, Native In-App Messaging
  • In-App FAQs
  • Push Campaigns
  • Push Notifications
  • CSAT
  • Visual Analytics
  • Groups

Helpshift Position In Our Categories

Position of Helpshift in our main categories:

20

Helpshift is one of the top 20 Customer Support Software products

20

Helpshift is one of the top 20
Customer Support Software products


If you are considering Helpshift it might also be beneficial to examine other subcategories of Best Customer Support Software gathered in our base of SaaS software reviews.Call Center Software, Remote Support Software, IT Service Management Software

Each company has its own characteristics, and might require a special Customer Support Software solution that will be designed for their company size, type of customers and employees and even particular niche they cater to. It's not wise to count on finding a perfect software that is going to work for each company no matter what their history is. It may be a good idea to read a few Helpshift reviews first and even then you should keep in mind what the solution is supposed to do for your business and your staff. Do you need an easy and intuitive solution with just basic features? Will you actually use the complex tools required by pros and large enterprises? Are there any specific tools that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to locate a reliable software that will fit your budget.

How Much Does Helpshift Cost?

Helpshift Pricing Plans:

Helpshift offers four SMB and enterprise pricing plans, depending on the the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:

Helpshift Pro Plan

  • $225/mo.
  • Annual Terms
  • Up To 250,000 Monthly Active Users
  • Up to 3 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Analytics

Helpshift Growth Plan

  • $450/mo.
  • Annual Terms
  • Up To 500,000 Monthly Active Users
  • Up to  5 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Advanced Analytics with Power BI

Helpshift Enterprise Plan

  • $950/mo.
  • Annual Terms
  • Up To 1,000,000 Monthly Active Users
  • Up to  10 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Real Time Automations
  • Advanced Analytics with Power BI
  • Advanced Workflow Management
  • Basic Support

Helpshift Custom

  • Customize your plan based on the size of your customer support team and MAUs of your app(s).
  • Contact the company to request a quote.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Helpshift reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Helpshift. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

15

NEGATIVE SOCIAL MENTIONS

4

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
  • China
  • Germany
  • India
  • Japan
  • Spain
  • France
  • Russia
  • Italy
  • Dutch
  • Portugal
  • Polish
  • Turkish
  • Swedish
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • PHONE NO.

What are Helpshift pricing details?

Helpshift Pricing Plans:

Helpshift offers four SMB and enterprise pricing plans, depending on the the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:

Helpshift Pro Plan

  • $225/mo.
  • Annual Terms
  • Up To 250,000 Monthly Active Users
  • Up to 3 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Analytics

Helpshift Growth Plan

  • $450/mo.
  • Annual Terms
  • Up To 500,000 Monthly Active Users
  • Up to  5 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Advanced Analytics with Power BI

Helpshift Enterprise Plan

  • $950/mo.
  • Annual Terms
  • Up To 1,000,000 Monthly Active Users
  • Up to  10 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Real Time Automations
  • Advanced Analytics with Power BI
  • Advanced Workflow Management
  • Basic Support

Helpshift Custom

  • Customize your plan based on the size of your customer support team and MAUs of your app(s).
  • Contact the company to request a quote.

What integrations are available for Helpshift?

Helpshift supports the following integrations:

  • Dropbox
  • QuickBooks
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • MailChimp
  • Campaign Monitor
  • Google Analytics
  • Constant Contact
  • Gmail
  • Google Calendar
  • Facebook
  • Twitter

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