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Helpshift Review

Helpshift
Our score: 8.9 User satisfaction: 89%

What is Helpshift?

Helpshift is an in-app and web-based customer support platform designed for businesses of all sizes. The scalable solution aids project managers, c-level executives, app developers, and customer support managers simplify their customer support operations for their web and mobile app users. Helpshift also aims to resolve customers’ requests, queries, and issues  through the aid of advanced in-app messaging tools; promoting a two-way communication between app developers and their customers.

Helpshift automates the tasks of customer support teams and agents by enabling them to quickly find help articles from their knowledge base and to be more responsive to their customers. They will also be able to segment incoming issues and tickets based on priority, language, issue status, and topic. Automated responses and messages are sent out to app users, so teams will be able to manage high volume of tickets and to promote customer loyalty and retention.

Furthermore, Helpshift offers customers and app users in-app FAQ pages, where they can quickly find answers to their questions. They will also be able to receive push messaging campaigns that contain information such as version update notifications, in-app surveys, and special offers.

Overview of Helpshift Benefits

The smart segmentation capability of Helpshift is one of its powerful features. This capability allows app developers and their customer support teams to organize, sort, and process issues of web and mobile app users based on tags and other criteria. As an example, if they want to  view only those app usage issues experienced by iOS users, Helpshift provides them an option to do so.  

Segmentation of issues also helps customer support and product teams manage their incoming tickets. This enables them to assign tickets to specific agents based on topic, language, or priority. HelpShift can also segment customers, depending on their behavior as app users. This allows agents to identify high-value customers, so they will be able to prioritize them in providing support.

In addition, Helpshift offers chat bots. Chat bots are used to reduce the number of incoming support requests from app users that need to be handled by agents. This is because chat bots can already resolve issues of customers through chat without the need of connecting them to a customer support agent. Chat bots have the capability to collect information from customers. They can also provide knowledge articles to app users for faster resolution of their issues. Customer satisfaction surveys can also be sent out using chat bots.

Helpshift furthermore offers powerful FAQs. Its in-app FAQ pages support international languages, and they are used by customers to quickly search answers for their questions. Helpshift’s FAQs are fully searchable from mobile devices, and customers can use them even in offline mode. Furthermore, these FAQs contain images and videos. Customers can also send feedback through FAQs. This functionality enables app developers to optimize their in-app FAQ pages, helping them to refine their content based on customer search habits and preferences.

Overview of Helpshift Features

  • Issue Segmentation
  • Customer Segmentation
  • Ticket Management
  • Trouble Ticketing
  • Chat Bots
  • Mobile, Native In-App Chat
  • Mobile, Native In-App Messaging
  • In-App FAQs
  • Push Campaigns
  • Push Notifications
  • CSAT
  • Visual Analytics
  • Groups

Helpshift Position In Our Categories

Bearing in mind businesses have distinctive business-related wants, it is wise that they steer clear of choosing an all-in-one, ”best” software product. Regardless, it would be almost impossible to stumble on such a software system even among recognizable software solutions.
The reasonable thing to undertake is to set down the varied main aspects which merit consideration including key features, packages, technical skill competence of staff, company size, etc. Thereafter, you must follow through your product research through and through. Have a look at some Helpshift analyses and scrutinize each of the software products in your list more closely. Such comprehensive product investigation can make sure you take out poorly fit apps and subscribe to the system that provides all the features you require company requires.

Position of Helpshift in our main categories:

TOP 50

Helpshift is one of the top 50 Customer Support Software products

If you are considering Helpshift it may also be beneficial to investigate other subcategories of Customer Support Software listed in our database of SaaS software reviews.

Companies have unique needs and requirements and no software solution can be perfect in such a scenario. It is pointless to try to find an ideal out-of-the-box software app that fulfills all your business requirements. The intelligent thing to do would be to adapt the solution for your unique needs, employee skill levels, finances, and other aspects. For these reasons, do not hasten and invest in well-publicized leading solutions. Though these may be widely used, they may not be the perfect fit for your particular wants. Do your research, check out each short-listed application in detail, read a few Helpshift Customer Support Software reviews, contact the maker for explanations, and finally settle for the product that offers what you need.

How Much Does Helpshift Cost?

Helpshift Pricing Plans:

Free Trial

Helpshift Pro Plan

$225/mo.

Helpshift Growth Plan

$450/mo.

Helpshift Enterprise Plan

$950/mo.

Helpshift Custom

Contact vendor

Helpshift offers four SMB and enterprise pricing plans, depending on the the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:

Helpshift Pro Plan

  • $225/mo.
  • Annual Terms
  • Up To 250,000 Monthly Active Users
  • Up to 3 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Analytics

Helpshift Growth Plan

  • $450/mo.
  • Annual Terms
  • Up To 500,000 Monthly Active Users
  • Up to  5 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Advanced Analytics with Power BI

Helpshift Enterprise Plan

  • $950/mo.
  • Annual Terms
  • Up To 1,000,000 Monthly Active Users
  • Up to  10 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Real Time Automations
  • Advanced Analytics with Power BI
  • Advanced Workflow Management
  • Basic Support

Helpshift Custom

  • Customize your plan based on the size of your customer support team and MAUs of your app(s).
  • Contact the company to request a quote.

User Satisfaction

Positive Social Media Mentions 15
Negative Social Media Mentions 2

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Helpshift reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Helpshift. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Helpshift pricing details?

Helpshift Pricing Plans:

Free Trial

Helpshift Pro Plan

$225/mo.

Helpshift Growth Plan

$450/mo.

Helpshift Enterprise Plan

$950/mo.

Helpshift Custom

Contact vendor

Helpshift offers four SMB and enterprise pricing plans, depending on the the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:

Helpshift Pro Plan

  • $225/mo.
  • Annual Terms
  • Up To 250,000 Monthly Active Users
  • Up to 3 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Analytics

Helpshift Growth Plan

  • $450/mo.
  • Annual Terms
  • Up To 500,000 Monthly Active Users
  • Up to  5 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Advanced Analytics with Power BI

Helpshift Enterprise Plan

  • $950/mo.
  • Annual Terms
  • Up To 1,000,000 Monthly Active Users
  • Up to  10 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Real Time Automations
  • Advanced Analytics with Power BI
  • Advanced Workflow Management
  • Basic Support

Helpshift Custom

  • Customize your plan based on the size of your customer support team and MAUs of your app(s).
  • Contact the company to request a quote.

What integrations are available for Helpshift?

Helpshift supports the following integrations:

  • Dropbox
  • QuickBooks
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • MailChimp
  • Campaign Monitor
  • Google Analytics
  • Constant Contact
  • Gmail
  • Google Calendar
  • Facebook
  • Twitter
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Reviewed By Jenny Chang
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