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Helpshift Review

Helpshift
Our score: 8.9 User satisfaction: 89%

What is Helpshift?

Helpshift is an in-app and web-based customer support platform designed for businesses of all sizes. The scalable solution aids project managers, c-level executives, app developers, and customer support managers simplify their customer support operations for their web and mobile app users. Helpshift also aims to resolve customers’ requests, queries, and issues  through the aid of advanced in-app messaging tools; promoting a two-way communication between app developers and their customers.

Helpshift automates the tasks of customer support teams and agents by enabling them to quickly find help articles from their knowledge base and to be more responsive to their customers. They will also be able to segment incoming issues and tickets based on priority, language, issue status, and topic. Automated responses and messages are sent out to app users, so teams will be able to manage high volume of tickets and to promote customer loyalty and retention.

Furthermore, Helpshift offers customers and app users in-app FAQ pages, where they can quickly find answers to their questions. They will also be able to receive push messaging campaigns that contain information such as version update notifications, in-app surveys, and special offers.

Overview of Helpshift Benefits

The smart segmentation capability of Helpshift is one of its powerful features. This capability allows app developers and their customer support teams to organize, sort, and process issues of web and mobile app users based on tags and other criteria. As an example, if they want to  view only those app usage issues experienced by iOS users, Helpshift provides them an option to do so.  

Segmentation of issues also helps customer support and product teams manage their incoming tickets. This enables them to assign tickets to specific agents based on topic, language, or priority. HelpShift can also segment customers, depending on their behavior as app users. This allows agents to identify high-value customers, so they will be able to prioritize them in providing support.

In addition, Helpshift offers chat bots. Chat bots are used to reduce the number of incoming support requests from app users that need to be handled by agents. This is because chat bots can already resolve issues of customers through chat without the need of connecting them to a customer support agent. Chat bots have the capability to collect information from customers. They can also provide knowledge articles to app users for faster resolution of their issues. Customer satisfaction surveys can also be sent out using chat bots.

Helpshift furthermore offers powerful FAQs. Its in-app FAQ pages support international languages, and they are used by customers to quickly search answers for their questions. Helpshift’s FAQs are fully searchable from mobile devices, and customers can use them even in offline mode. Furthermore, these FAQs contain images and videos. Customers can also send feedback through FAQs. This functionality enables app developers to optimize their in-app FAQ pages, helping them to refine their content based on customer search habits and preferences.

Overview of Helpshift Features

  • Issue Segmentation
  • Customer Segmentation
  • Ticket Management
  • Trouble Ticketing
  • Chat Bots
  • Mobile, Native In-App Chat
  • Mobile, Native In-App Messaging
  • In-App FAQs
  • Push Campaigns
  • Push Notifications
  • CSAT
  • Visual Analytics
  • Groups

Helpshift Position In Our Categories

Keeping in mind companies have particular business-related demands, it is only logical they avoid paying for an all-in-one, “perfect” software system. Just the same, it would be hard to try to discover such a software product even among branded software products. The reasonable step to undertake would be to tabulate the several vital factors which need examination including key features, price plans, technical skill competence of the users, organizational size, etc. Thereafter, you should perform the product research thoroughly. Go over some Helpshift review articles and check out the other software systems in your list more closely. Such all-encompassing product research ensure you avoid unfit software products and pay for the one which provides all the benefits your company requires for success.

Position of Helpshift in our main categories:

TOP 50

Helpshift is one of the top 50 Customer Support Software products

If you are considering Helpshift it may also be sensible to check out other subcategories of Customer Support Software collected in our base of B2B software reviews.

Each company has its own characteristics, and might need a special Customer Support Software solution that will be designed for their company size, type of customers and employees and even particular industry they support. It's not wise to count on finding an ideal solution that will work for every business no matter what their history is. It may be a good idea to read a few Helpshift Customer Support Software reviews first and even then you should keep in mind what the solution is supposed to do for your company and your employees. Do you need a simple and straightforward service with just elementary functions? Will you really make use of the advanced tools needed by experts and large enterprises? Are there any specific features that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a reliable software that will match your budget.

How Much Does Helpshift Cost?

Helpshift Pricing Plans:

Free Trial

Helpshift Pro Plan

$225/mo.

Helpshift Growth Plan

$450/mo.

Helpshift Enterprise Plan

$950/mo.

Helpshift Custom

Contact vendor

Helpshift offers four SMB and enterprise pricing plans, depending on the the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:

Helpshift Pro Plan

  • $225/mo.
  • Annual Terms
  • Up To 250,000 Monthly Active Users
  • Up to 3 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Analytics

Helpshift Growth Plan

  • $450/mo.
  • Annual Terms
  • Up To 500,000 Monthly Active Users
  • Up to  5 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Advanced Analytics with Power BI

Helpshift Enterprise Plan

  • $950/mo.
  • Annual Terms
  • Up To 1,000,000 Monthly Active Users
  • Up to  10 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Real Time Automations
  • Advanced Analytics with Power BI
  • Advanced Workflow Management
  • Basic Support

Helpshift Custom

  • Customize your plan based on the size of your customer support team and MAUs of your app(s).
  • Contact the company to request a quote.

User Satisfaction

Positive Social Media Mentions 15
Negative Social Media Mentions 2

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Helpshift reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Helpshift. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Helpshift Comparisons

Helpshift user reviews

Very user-friendly platform

Read full review >
Gay
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 20.04.2020 Company Size: More than 100 Employees Industry: Banking

A fantastic customer service platform

Read full review >
Enola
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 09.04.2020 Company Size: 11-50 Employees Industry: Transportation

Using Helpshift is so easy

Read full review >
Destinee
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.04.2020 Company Size: More than 100 Employees Industry: N/A

My thoughts on Helpshift

Read full review >
Leonard
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 03.04.2020 Company Size: More than 100 Employees Industry: Computer Games

Powerful CS tool

Read full review >
Jonathan
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.03.2020 Company Size: More than 100 Employees Industry: N/A

What are Helpshift pricing details?

Helpshift Pricing Plans:

Free Trial

Helpshift Pro Plan

$225/mo.

Helpshift Growth Plan

$450/mo.

Helpshift Enterprise Plan

$950/mo.

Helpshift Custom

Contact vendor

Helpshift offers four SMB and enterprise pricing plans, depending on the the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:

Helpshift Pro Plan

  • $225/mo.
  • Annual Terms
  • Up To 250,000 Monthly Active Users
  • Up to 3 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Analytics

Helpshift Growth Plan

  • $450/mo.
  • Annual Terms
  • Up To 500,000 Monthly Active Users
  • Up to  5 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Advanced Analytics with Power BI

Helpshift Enterprise Plan

  • $950/mo.
  • Annual Terms
  • Up To 1,000,000 Monthly Active Users
  • Up to  10 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Real Time Automations
  • Advanced Analytics with Power BI
  • Advanced Workflow Management
  • Basic Support

Helpshift Custom

  • Customize your plan based on the size of your customer support team and MAUs of your app(s).
  • Contact the company to request a quote.

What integrations are available for Helpshift?

Helpshift supports the following integrations:

  • Dropbox
  • QuickBooks
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • MailChimp
  • Campaign Monitor
  • Google Analytics
  • Constant Contact
  • Gmail
  • Google Calendar
  • Facebook
  • Twitter

Helpshift average rating:

Average score
4.3/5 (23 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Jonathan

PROS: Helpshift is a powerful tool that helps us immediately respond to customer service requests done through our mobile app. Data and analytics are also helpful and has allowed us to easily roll out automated FAQs and templates according to our customers' needs.

CONS: Improvements have been done over the years, and we look forward to a few more such as requests that come via email.

Reviewed 2 months ago

Read full review >

The least favorable review

Leonard

PROS: I like that we have access to edit the FAQ section, and that chat queues are being managed according to categories that allow us to prioritize more urgent concerns.

CONS: A few points for improvement include FAQ section's text formatting, adding images and editing formatting on quick replies, and blurring the flows we're not working on to avoid confusion when we try making bigger bots.

Reviewed 2 months ago

Read full review >

More reviews from 23 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Very user-friendly platform

Read full review >
Gay
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 20.04.2020 Company Size: More than 100 Employees Industry: Banking

PROS: Newbie customers find the platform user-friendly, easy-access and personalized.

CONS: Additional highlights or colors on the platform will help make it even easier to differentiate features offered on the pages.

What do you think about this review? Great Poor

A fantastic customer service platform

Read full review >
Enola
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 09.04.2020 Company Size: 11-50 Employees Industry: Transportation

PROS: Helpshift is user-friendly and so easy to understand that we're able to get used to the system quickly. Having the search tool in place allows us to quickly locate specific chat histories.

CONS: Having additional features like being able to cancel sent chats, notifications that a user is back in the chat thread would make it easier for us to provide better service to our customers.

What do you think about this review? Great Poor

Using Helpshift is so easy

Read full review >
Destinee
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.04.2020 Company Size: More than 100 Employees Industry: N/A

PROS: Training our newbie agents on the use of Helpshift takes very little time because of its user-friendliness. Reporting, tagging and resolving user concerns are made easy. Ticketing filters and tracking features also help us prioritize concerns.

CONS: It's going to be loads better to remove resolved tickets in the queue

What do you think about this review? Great Poor

My thoughts on Helpshift

Read full review >
Leonard
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 03.04.2020 Company Size: More than 100 Employees Industry: Computer Games

PROS: I like that we have access to edit the FAQ section, and that chat queues are being managed according to categories that allow us to prioritize more urgent concerns.

CONS: A few points for improvement include FAQ section's text formatting, adding images and editing formatting on quick replies, and blurring the flows we're not working on to avoid confusion when we try making bigger bots.

What do you think about this review? Great Poor

Powerful CS tool

Read full review >
Jonathan
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.03.2020 Company Size: More than 100 Employees Industry: N/A

PROS: Helpshift is a powerful tool that helps us immediately respond to customer service requests done through our mobile app. Data and analytics are also helpful and has allowed us to easily roll out automated FAQs and templates according to our customers' needs.

CONS: Improvements have been done over the years, and we look forward to a few more such as requests that come via email.

What do you think about this review? Great Poor

Good for connecting with users

Read full review >
Pete
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 26.03.2020 Company Size: More than 100 Employees Industry: N/A

PROS: Helpshift regularly implements updates that allow for consistent quality communication between its support team and its users.

CONS: None so far.

What do you think about this review? Great Poor

Provides satisfactory support on mobile

Read full review >
Chadrick
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 20.03.2020 Company Size: 11-50 Employees Industry: Computer Games

PROS: Helpshift is user-friendly and provides shortcuts that speed up the support process, including FAQs. It also provides useful analytics data and insights I need.

CONS: We would appreciate fewer SDK updates that take time to work on. The FAQs can also use more sub-sections to help with navigation and details.

What do you think about this review? Great Poor

Great tool for quality conversations

Read full review >
Crystel
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 16.03.2020 Company Size: 11-50 Employees Industry: N/A

PROS: Helpshift is a great tool for our team to have quality conversations with our customers in real time. The insight that the analytics data provides is also useful to keep track of common concerns.

CONS: None yet

What do you think about this review? Great Poor

Useful tool to resolve player data and concerns

Read full review >
Cathrine
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.03.2020 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: Helpshift is a very useful tool our agents use to respond to concerns and questions from our client players. It also has a great tagging system that allows us to track what the common concerns are, as well as a survey system that allows us to track our players' satisfaction ratings for our support services. The basic Q&A section is also handy -- when there are game outages, our players turn to the FAQ section, instead of clogging our customer support.

CONS: An improvement in automated tags and keywords would be a helpful feature so we can avoid manual tags.

What do you think about this review? Great Poor

Useful mobile-based support

Read full review >
Blake
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 07.03.2020 Company Size: More than 100 Employees Industry: N/A

PROS: Being able to automate several support functions including notifications, metadata delivery and in-app chats.

CONS: Bugs that came up have already been sorted.

What do you think about this review? Great Poor

Very utilized tool for business

Read full review >
Leonard
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.03.2020 Company Size: More than 100 Employees Industry: N/A

PROS: Helpshift is so convenient and helpful when it comes to concise notifications and tracking previous concerns

CONS: Integrating desktop notifications in the same program would also be useful

What do you think about this review? Great Poor

Navigation and case management made easy

Read full review >
Tanner
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 29.01.2020 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: It's very useful for smart views that enable the customer's concern to be addressed by the same agent, to save time on recalling what the issue is about.

CONS: A more accessible reporting option and converting in-app to email cases could save more time, plus tags that help track trends.

What do you think about this review? Great Poor

Easy to customize and align with my’s needs

Read full review >
Kaela
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.01.2020 Company Size: More than 100 Employees Industry: Computer Games

PROS: Helpshift is intuitive to what I need and it's very user-friendly. Being able to customize features, bulk actions and search shortcuts allowed me to be more efficient.

CONS: I sometimes wish the platform can be more mobile-friendly, but maybe that's still a good thing: we can't have too much work taken from us!

What do you think about this review? Great Poor

I’m a big fan of the interface!

Read full review >
Malika
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 22.10.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: Not only is the interface beautifully designed, but all the information that we need is within arms reach too. I also like how it informs me whether a customer I'm chatting with has gone idle or is still formulating his/her reply. This is a convenient way of letting us know whether we can move on to other customers or not.

CONS: The filing of resolved tickets can be quite messy. It would be nice if we were allowed to organize resolved tickets by tags or filters.

What do you think about this review? Great Poor

I’m a lot more productive with Helpshift!

Read full review >
Jonathon
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 18.10.2019 Company Size: More than 100 Employees Industry: N/A

PROS: The world of customer support is fast-paced. You would think that a 5-second break is pretty harmless, but it can actually snowball to a bigger deal. So as an agent whose performance depends on the efficiency and prompt communication with customers, Helpshift pushes me to be more productive than ever. It ushers me in from one ticket to the next and helps me be at the top of my game.

CONS: I've never been more efficient than when I started using Helpshift. It would be nice then to see the numbers as a way to validate my productivity by quantifying it. However, Helpshift does not provide such numbers. It does, however, generate reports for us as a team.

What do you think about this review? Great Poor

A user-friendly platform.

Read full review >
Abe
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 18.10.2019 Company Size: More than 100 Employees Industry: N/A

PROS: So far, we haven't had any problem onboarding agents into this platform. We've all been able to learn this tool quite quickly. I love the creation and resolution of issues here, in particular. Everything is organized, and thus easy to retrieve data when we need them. Eventually, all these attributes trickle down to increased productivity and accountability for each of the tickets filed.

CONS: It takes a while for the pending tickets list to refresh. Sometimes the queue shows tickets that have already been addressed.

What do you think about this review? Great Poor

This helps us handle customer queries better.

Read full review >
Grady
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 16.10.2019 Company Size: More than 100 Employees Industry: Computer Games

PROS: Helpshift has revolutionized customer service. We are in the gaming industry, and queries often come in by the volume. Helpshift lightens the burden by supporting our agents in sending caged responses to basic questions. Any tickets filed through this system are sure to be followed-up too. It puts up notifications that give us a run-down for pending tasks and their updates. It has also helped us put up a thorough FAQ section to give gamers quick updates and the like. We've also been able to send out surveys to gauge customer satisfaction.

CONS: To respond to tickets efficiently, we need to be able to tag them correctly first. However, with Helpshift, we need to do this task manually. It would be a lot more time-saving if this were an automated process.

What do you think about this review? Great Poor

A great way for us to reach users, and vice versa.

Read full review >
Sven
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 12.10.2019 Company Size: More than 100 Employees Industry: N/A

PROS: It's always good to have as many avenues to which our customers can reach us—and Groove is one such avenue. Customers love options, after all. This tool has allowed us to keep up with the times, especially with the fast-paced changes in the industry.

CONS: I have mapped a few milestones that I would like to reach with the help of Groove. It would be nice if this can help me generate the numbers to verify the success of each milestone.

What do you think about this review? Great Poor

There are some aspects that should be automated.

Read full review >
Kamren
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 18.09.2019 Company Size: More than 100 Employees Industry: Computer Games

PROS: I've heard really good feedback for Helpshift from our agents. This platform makes sure that all tickets are properly queued and resolved efficiently. It integrates smoothly with third-party solutions too. Usability and an intuitive interface are just some of its main selling points. As for me, who works as an admin, I've had a really good experience with this tool. I can easily restrict access to certain areas of this platform. The tagging and filtering system is quite thorough too.

CONS: The drawback of this tool is that I have to manually extract reports every day. This is an aspect that would do well with automation.

What do you think about this review? Great Poor

It makes customer service a lot more manageable.

Read full review >
Mariela
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 14.09.2019 Company Size: Industry: N/A

PROS: Helpshift offers convenience and accessibility like no other platform. It allows users and agents to quickly log in and file/respond to tickets without any problem. It has also helped us set up an FAQ page to decrease the traffic of users calling in to ask basic questions about our products. We're at the peak of our productivity and organization thanks to Helpshift.

CONS: Nothing. I love everything about this program. However, if I were to offer a suggestion, it would be nice if Helpshift automates the data extraction process.

What do you think about this review? Great Poor

Our agents love working with Helpshift!

Read full review >
Giles
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.09.2019 Company Size: 1-10 Employees Industry: N/A

PROS: I love how Helpshift teaches our agents ownership. If they get assigned a lead/contact, they would likely be the key person to resolve any issues this individual may raise throughout his/her buyer's journey. I think that this is a great tactic because re-assigning contacts are too time-consuming and stressful for all parties.

CONS: First of all, I wish that Helpshift would allow us to generate individual reports for our agents. There are group statistics, sure, but it would be great to see each agent's performance. Tagging can still be improved too. This way, whenever we encounter issues of the same filter, we can easily see how the previous issue had been resolved. Another time-saving feature to add can be the auto-conversion of cases from app to email cases.

What do you think about this review? Great Poor

Help keep our workflow organized.

Read full review >
Rafaela
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 31.08.2019 Company Size: More than 100 Employees Industry: Computer Games

PROS: The source of a ticket doesn't matter—whether through email, chat, or call—because Helpshift filters it all into a queue, so we know which ones to prioritize. Organizing tickets used to be an issue in our team, but this is now our strongest suit thanks to Helpshift.

CONS: There's still a lot of room for improvement here. I always urge agents not to be too dependent on this platform and still practice vigilance when using our canned responses as a resource. There's also the issue of creating the FAQ page too. I can't seem to easily copy and paste the text into it. As much as possible, I don't want to have to re-type content all the time.

What do you think about this review? Great Poor

The best CRM tool in the market!

Read full review >
Mackenzie
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.08.2019 Company Size: More than 100 Employees Industry: Computer Games

PROS: Helpshift adds a whole layer of convenience to customer service. For one, it organizes our correspondence y category. We can also easily pick-up conversations with customers where we last left them. This has facilitated a smooth and natural flow of conversation between our agents and our clients. We can also easily add notes to help us remember certain information about said clients.

CONS: There are some duplicates and faulty filters. Other than this, everything works fine.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.