Easy to customize and align with my’s needs

What are the best aspects of this product?

Helpshift is intuitive to what I need and it's very user-friendly. Being able to customize features, bulk actions and search shortcuts allowed me to be more efficient.

What aspects are problematic or could work better?

I sometimes wish the platform can be more mobile-friendly, but maybe that's still a good thing: we can't have too much work taken from us!

What specific problems in your company were solved by this product?

Work is more streamlined and being able to provide solutions to technical issues in real-time is very useful.

Are you a current user of this product?

Yes