I’m a big fan of the interface!

What are the best aspects of this product?

Not only is the interface beautifully designed, but all the information that we need is within arms reach too. I also like how it informs me whether a customer I'm chatting with has gone idle or is still formulating his/her reply. This is a convenient way of letting us know whether we can move on to other customers or not.

What aspects are problematic or could work better?

The filing of resolved tickets can be quite messy. It would be nice if we were allowed to organize resolved tickets by tags or filters.

What specific problems in your company were solved by this product?

We needed a platform that could help us respond to customer queries quickly and efficiently. Helpshift has provided a great platform for accomplishing this, and more!

Are you a current user of this product?

Yes