Navigation and case management made easy

What are the best aspects of this product?

It's very useful for smart views that enable the customer's concern to be addressed by the same agent, to save time on recalling what the issue is about.

What aspects are problematic or could work better?

A more accessible reporting option and converting in-app to email cases could save more time, plus tags that help track trends.

What specific problems in your company were solved by this product?

Improved connection between our team and our customers because of a variety of ways they can reach us and for us to respond.

Are you a current user of this product?

Yes