Powerful CS tool

What are the best aspects of this product?

Helpshift is a powerful tool that helps us immediately respond to customer service requests done through our mobile app. Data and analytics are also helpful and has allowed us to easily roll out automated FAQs and templates according to our customers' needs.

What aspects are problematic or could work better?

Improvements have been done over the years, and we look forward to a few more such as requests that come via email.

What specific problems in your company were solved by this product?

Immediate response to CS requests through our mobile app

Are you a current user of this product?

Yes