Provides satisfactory support on mobile

What are the best aspects of this product?

Helpshift is user-friendly and provides shortcuts that speed up the support process, including FAQs. It also provides useful analytics data and insights I need.

What aspects are problematic or could work better?

We would appreciate fewer SDK updates that take time to work on. The FAQs can also use more sub-sections to help with navigation and details.

What specific problems in your company were solved by this product?

It's quicker and easier to use, and the players use the FAQs more often.

Are you a current user of this product?

Yes