The best CRM tool in the market!

What are the best aspects of this product?

Helpshift adds a whole layer of convenience to customer service. For one, it organizes our correspondence y category. We can also easily pick-up conversations with customers where we last left them. This has facilitated a smooth and natural flow of conversation between our agents and our clients. We can also easily add notes to help us remember certain information about said clients.

What aspects are problematic or could work better?

There are some duplicates and faulty filters. Other than this, everything works fine.

What specific problems in your company were solved by this product?

I've been able to send batch and blast messages via email. This has allowed us to reach out to more customers in less time. I love Helpshift and the convenience that it offers.

Are you a current user of this product?

Yes