There are some aspects that should be automated.

What are the best aspects of this product?

I've heard really good feedback for Helpshift from our agents. This platform makes sure that all tickets are properly queued and resolved efficiently. It integrates smoothly with third-party solutions too. Usability and an intuitive interface are just some of its main selling points. As for me, who works as an admin, I've had a really good experience with this tool. I can easily restrict access to certain areas of this platform. The tagging and filtering system is quite thorough too.

What aspects are problematic or could work better?

The drawback of this tool is that I have to manually extract reports every day. This is an aspect that would do well with automation.

What specific problems in your company were solved by this product?

Helpshift helps us resolve the issues that our users file. Whether it be a basic issue (or a question), or a rather difficult request, we can easily track its progress in Helpshift's platform. This has been a great tool to work with. With our line of work, I can't imagine facing day-to-day tasks without Helpshift's support.

Are you a current user of this product?

Yes