This helps us handle customer queries better.

What are the best aspects of this product?

Helpshift has revolutionized customer service. We are in the gaming industry, and queries often come in by the volume. Helpshift lightens the burden by supporting our agents in sending caged responses to basic questions. Any tickets filed through this system are sure to be followed-up too. It puts up notifications that give us a run-down for pending tasks and their updates. It has also helped us put up a thorough FAQ section to give gamers quick updates and the like. We've also been able to send out surveys to gauge customer satisfaction.

What aspects are problematic or could work better?

To respond to tickets efficiently, we need to be able to tag them correctly first. However, with Helpshift, we need to do this task manually. It would be a lot more time-saving if this were an automated process.

What specific problems in your company were solved by this product?

We needed a way to not only communicate with our customers but to get feedback from them too. Helpshift hits two birds with one stone by providing us support for both. Here, we've been able to send out surveys, manage tickets more efficiently, and maintain an FAQ page to answer common questions from our customers.

Are you a current user of this product?

Yes