Using Helpshift is so easy

What are the best aspects of this product?

Training our newbie agents on the use of Helpshift takes very little time because of its user-friendliness. Reporting, tagging and resolving user concerns are made easy. Ticketing filters and tracking features also help us prioritize concerns.

What aspects are problematic or could work better?

It's going to be loads better to remove resolved tickets in the queue

What specific problems in your company were solved by this product?

Daily tickets are resolved more quickly, and reports insights from our data are so useful to help our company do better for our users.

Are you a current user of this product?

Yes