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User review of Helpshift

Very user-friendly platform

- by Gay

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Newbie customers find the platform user-friendly, easy-access and personalized.

What aspects are problematic or could work better?

Additional highlights or colors on the platform will help make it even easier to differentiate features offered on the pages.

What specific problems in your company were solved by this product?

We were able to address concerns of more customers all in one go via the tool, instead of phone calls.

Are you a current user of this product?

No

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Banking

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.