Very utilized tool for business

What are the best aspects of this product?

Helpshift is so convenient and helpful when it comes to concise notifications and tracking previous concerns

What aspects are problematic or could work better?

Integrating desktop notifications in the same program would also be useful

What specific problems in your company were solved by this product?

We were able to solve duplicated entries and issues within the platform much more quickly and easily. It also saves time for our clients, compared to when they had to email.

Are you a current user of this product?

Yes