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User review
of HelpWire
Free for business use, what else would you need?!
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by Hennadii Nikulishchev
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
This service offers stability, no cost, and includes all the essential features typically found in this sector. It's absolutely a viable option for small business like ours.
What aspects are problematic or could work better?
Its more lack of certain features, rather than problems in the current ones.
What features/services would you like to see in future versions of this product?
VoIP and unattended remote access would be a rather valuable addition
What specific problems in your company were solved by this product?
Remote connection to our cliens for technical support.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Computer Software
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
Literally free
What is your total annual cost for using this product?
Free as well
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Basic Remote Support Features
Web-Based Technician Console ok
3
File Transfer ok
3
Multi-Monitor Navigation very good
4
Reboot and Reconnect very good
4
Send Ctrl+Alt+Del amazing
5
UAC Compatibility amazing
5
Clipboard Sharing amazing
5
Instant Chat ok
3
Security
Supports Any Operating System ok
3
Web-Based Solution very good
4
Multiple Invite Options ok
3
Firewall Friendly very good
4
SSL and 128-bit AES Encryption very good
4
Antivirus Compatible very good
4
Customization and Management
User Management ok
3
Rebranding amazing
5
