HelpWire Review

Our score: 8.4 User satisfaction: 100%

What is HelpWire?

HelpWire is a remote support and maintenance solution developed by Eltime and is designed to enable specialists or tech support agents to remotely connect to a damaged or malfunctioning device owned by the company or by their end users, perform remote diagnostics, and do the necessary repairs or adjustments to get the device functioning properly again.

The software speeds up the diagnostics and repair process by eliminating the need to have the technician or specialist come to the site or have the equipment or device sent to the service center for diagnostics and repairs. HelpWire saves businesses time and money while greatly enhancing efficiency and productivity of their support teams and meeting customer needs and demands.

Overview of HelpWire Benefits

HelpWire gives you a user-friendly, easy-to-install support platform that gets you connected to your or your clients’ devices and equipment for efficient remote support and repair. Once set up, HelpWire allows you to deliver rapid response to your customers’ needs, running remote diagnostics of various devices including phones, printers, vehicle ECUs, CNC machines, and more.

You can tailor HelpWire to suit specific requirements or request developers to add a new feature to ensure that your needs are met. This functionality ensures that HelpWire can be molded to your exact specifications so that you are able to deliver high-quality support to your clients every single time.

Another benefit HelpWire brings to the table is its ease of use. Regardless of your client’s location, HelpWire will get you connected to your client’s device or equipment in just a few clicks and get down to business. There is no need for extra hardware or software to perform remote diagnostics and repair, which translates to more savings for you.

HelpWire can connect to any platform or operating system with ease. Whether your clients are using devices that run on Windows, Mac, Linux, or Android, HelpWire gets you connected in no time and get the job done.

Overview of HelpWire Features

  • Remote Support
  • Phone and Devices Diagnostics
  • Vehicle Diagnostics
  • Lab Equipment
  • CNC Machines

What Problems Will HelpWire Solve?

Use cases for HelpWire range from diagnosing remote equipment (phones, computers, printers, CNC machines, vehicle ECU, etc.) to providing prompt online support and repair service.

Awards & Quality Certificates

HelpWire Position In Our Categories

Knowing that businesses have their own business-related needs, it is only reasonable that they avoid going for an all-in-one, ”best” software product. Regardless, it would be difficult to pinpoint such a software solution even among branded software solutions. The practical thing to do is to spell out the different significant factors which require investigation such as key features, budget, skill levels of staff members, organizational size, etc. Next, you should double down on your research fully. Go over these HelpWire reviews and explore each of the applications in your list in detail. Such comprehensive research ascertains you take out poorly fit software solutions and select the one which delivers all the tools you require company requires.

Position of HelpWire in our main categories:

TOP 100

HelpWire is one of the top 100 Customer Support Software products

HelpWire is also listed in the following subcategories:

Every business is different, and may need a special Remote Support Software solution that will be designed for their business size, type of customers and staff and even particular niche they deal with. It's not wise to count on locating a perfect software that is going to work for every business no matter what their history is. It may be a good idea to read a few HelpWire Remote Support Software reviews first and even then you should pay attention to what the service is supposed to do for your company and your employees. Do you require an easy and intuitive service with just essential functions? Will you really make use of the advanced functionalities required by experts and big enterprises? Are there any specific features that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to locate a solid solution that will match your budget.

How Much Does HelpWire Cost?

HelpWire Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Eltima for enterprise pricing information and other product details. You may also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 4
Negative Social Media Mentions 0

We realize that when you make a decision to buy Remote Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HelpWire reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HelpWire. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based


  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular HelpWire Alternatives

Top Competitors To HelpWire By Price

Trending Remote Support Software Reviews

Product name:

HelpWire Comparisons

What are HelpWire pricing details?

HelpWire Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Eltima for enterprise pricing information and other product details. You may also submit a request for a demo to see if the software is a perfect fit for your business.

What integrations are available for HelpWire?

No information available.


is waiting for
your first review.


Write your own review of this product


More reviews from 0 actual users:

women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.


Sign in with company email

Sign in with company email

Reviewed By Nestor Gilbert
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.