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Remote Support Software

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What is HelpWire?

HelpWire is a remote support and maintenance solution developed by Eltime and is designed to enable specialists or tech support agents to remotely connect to a damaged or malfunctioning device owned by the company or by their end users, perform remote diagnostics, and do the necessary repairs or adjustments to get the device functioning properly again.

The software speeds up the diagnostics and repair process by eliminating the need to have the technician or specialist come to the site or have the equipment or device sent to the service center for diagnostics and repairs. HelpWire saves businesses time and money while greatly enhancing efficiency and productivity of their support teams and meeting customer needs and demands.

Overview of HelpWire Benefits

HelpWire gives you a user-friendly, easy-to-install support platform that gets you connected to your or your clients’ devices and equipment for efficient remote support and repair. Once set up, HelpWire allows you to deliver rapid response to your customers’ needs, running remote diagnostics of various devices including phones, printers, vehicle ECUs, CNC machines, and more.

You can tailor HelpWire to suit specific requirements or request developers to add a new feature to ensure that your needs are met. This functionality ensures that HelpWire can be molded to your exact specifications so that you are able to deliver high-quality support to your clients every single time.

Another benefit HelpWire brings to the table is its ease of use. Regardless of your client’s location, HelpWire will get you connected to your client’s device or equipment in just a few clicks and get down to business. There is no need for extra hardware or software to perform remote diagnostics and repair, which translates to more savings for you.

HelpWire can connect to any platform or operating system with ease. Whether your clients are using devices that run on Windows, Mac, Linux, or Android, HelpWire gets you connected in no time and get the job done.

Overview of HelpWire Features

  • Remote Support
  • Phone and Devices Diagnostics
  • Vehicle Diagnostics
  • Lab Equipment
  • CNC Machines

What Problems Will HelpWire Solve?

Use cases for HelpWire range from diagnosing remote equipment (phones, computers, printers, CNC machines, vehicle ECU, etc.) to providing prompt online support and repair service.

Awards & Quality Certificates

HelpWire Position In Our Categories

Position of HelpWire in our main categories:

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HelpWire is one of the top 100 Customer Support Software products

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HelpWire is one of the top 100
Customer Support Software products

HelpWire is also listed in the following subcategories:

Remote Support Software#10
Remote Support Software#10

Every company has its own characteristics, and may call for a particular type of Customer Support Software solution that will be designed for their business size, type of clients and staff and even specific niche they deal with. We advise you don't count on finding a perfect app that will be suitable for every business no matter what their history is. It may be a good idea to read a few HelpWire reviews first and even then you should remember what the solution is intended to do for your business and your employees. Do you require a simple and intuitive app with only essential features? Will you actually use the complex functionalities required by pros and big enterprises? Are there any particular tools that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to locate a trustworthy app that will fit your budget.

How Much Does HelpWire Cost?

HelpWire Pricing Plans:

Contact Eltima for enterprise pricing information and other product details. You may also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

We realize that when you make a decision to buy Remote Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HelpWire reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HelpWire. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.





Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
  • Germany
  • Spain
  • France
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?


What are HelpWire pricing details?

HelpWire Pricing Plans:

Contact Eltima for enterprise pricing information and other product details. You may also submit a request for a demo to see if the software is a perfect fit for your business.

What integrations are available for HelpWire?

No information available.

User reviews

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