Hiver played a very significant role in the management of our communications.

What are the best aspects of this product?

Hiver did a tremendous job uniting our team communications in one communication source. It allowed us to respond significantly to our clients with a complete history of communication. This can be made possible regardless of a certain correspondence from the person. In our consultation practice, understanding the info given, by whom, and when is essential. It ensures clients our guided and can be responded to that continually progresses with our project development.

What aspects are problematic or could work better?

The constantly changing nature happening in our projects had us re-classify and sort out our communications frequently. This pushed our teams to make priorities. At times, lags are experienced between the intial part of such changes in the Hiver admin UI. It also affects the visual aspects from the user's end. This small issue is easily offset by the system's numerous benefits.

What specific problems in your company were solved by this product?

We have over a dozen individuals sharing a wide range of responsiblities across more than 80 projects at any point in time. Having the ability to swiftly understand the history of communication our team members have with clients is essential in enhancing our service quality, precision, and timely client communication. Before we came across Hiver, we had issues with the history of our projects. We found how Hiver is a "solution" to this issue. Our clients appreciated our ability to recall previous communications with quickness and precision with project holders to presrve accountability for their projects.

Are you a current user of this product?

Yes