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Hiver REVIEW

Help Desk Software

6 user reviews
USER SATISFACTION 100%
OUR SCORE 8.5

What is Hiver?

Hiver enables businesses to manage their shared mailboxes straight from a Gmail account, transforming Gmail into a fully functional help desk platform. With Hiver, you can perform a plethora of functions including customer support, sales, task management, and HR management using a Gmail account.

The software turns Gmail into your comprehensive business management solution where you can provide support to your customers, manage and boost your sales, monitor your operations, and hire professionals without having to purchase or create from scratch an expensive platform.

You basically share your Gmail labels with your team members directly to their Gmail accounts. Whenever you receive a sales query or a support request, you can share it with your team and assign it to your most qualified agent without any hitch.

Overview of Hiver Benefits

Hiver is a corporate tool that makes collaboration simple and powerful without having them shell out tons of money for a an out of the box software or a custom system. With just a Gmail account, companies can perform top class customer support, manage and run their daily operations, hire teams and individuals and manage tasks right from the familiar interface of their Gmail inbox.

With Hiver, you can access and manage shared inboxes from a simple Gmail account. Managing your emails and sending them to your team members for the appropriate actions is quick and easy. From your shared inbox, you can instantly view all your emails, assign tasks to your team members, monitor their progress, and mark the emails done once they are resolved.

Communication and collaboration speeds up the delivery of customer service as Hiver allows users to write notes on email conversations. With shared notes, team members can provide ideas, suggestions, and additional details to help employees accomplish their tasks effectively and easily. You can also speed up things with reusable email templates that you can also share with the rest of your teams. Write them once and they are good to go for reuse.

With Hiver, users can share their contact groups and any changes made to the contact profiles are instantly reflected within seconds. Users can also share templates, schedule their emails as well as set reminders for emails to show up on a later date.

Overview of Hiver Features

  • Collaborative inbox for teams
  • Shared Mailboxes
  • Saas helpdesk software
  • Email Delegation for Gmail
  • Share Emails in Gmail
  • Shared Gmail Labels
  • Email notes for Gmail
  • Email reminders and snooze

Hiver Position In Our Categories

Position of Hiver in our main categories:

50

Hiver is one of the top 50 Help Desk Software products

50

Hiver is one of the top 50
Help Desk Software products


If you are considering Hiver it might also be a good idea to examine other subcategories of Best Help Desk Software listed in our base of SaaS software reviews.Industry-Specific Help Desk Software, Service Desk Software

Each enterprise has different wants and requires a system that can be personalized for their size, type of employees and clients, and the particular industry they are in. For these reasons, no software can provide perfect tools off-the-shelf. When you look for a software system, first be sure what you want it for. Read some Hiver reviews and ask yourself do you need basic features or do you require complex features? Are there any industry-specific tools that you are seeking? Get the answers to these questions to help your search. There are plenty of elements that you need to reflect on and these include your budget, specific business wants, your organization size, integration requirements etc. Take your time, use a few free trials, and finally select the system that offers all that you require to improve your company effectiveness and productivity.

How Much Does Hiver Cost?

Hiver Pricing Plans:

Hiver offers three SMB and enterprise pricing plans, including a free one for small teams up to 3 users. Give the details a look, and select your plan:

Free

  • Up to 3 users
  • Basic Email Productivity and Collaboration

Starter – $7/user/month (annual billing) or $8/month (monthly billing)

  • Up to 10 Users
  • Shared Mailboxes for Gmail
  • Shared Gmail Labels
  • Email Snooze
  • Templates and Notes for Small Teams

Plus – $12/user/month (annual billing) or $14/month (monthly billing)

  • Up to 50 users
  • All Starter features
  • Collision Detection
  • Powerful access controls
  • Reporting

Custom – Enterprise Pricing

  • More than 50 users

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Hiver reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Hiver. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

3

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT

What are Hiver pricing details?

Hiver Pricing Plans:

Hiver offers three SMB and enterprise pricing plans, including a free one for small teams up to 3 users. Give the details a look, and select your plan:

Free

  • Up to 3 users
  • Basic Email Productivity and Collaboration

Starter – $7/user/month (annual billing) or $8/month (monthly billing)

  • Up to 10 Users
  • Shared Mailboxes for Gmail
  • Shared Gmail Labels
  • Email Snooze
  • Templates and Notes for Small Teams

Plus – $12/user/month (annual billing) or $14/month (monthly billing)

  • Up to 50 users
  • All Starter features
  • Collision Detection
  • Powerful access controls
  • Reporting

Custom – Enterprise Pricing

  • More than 50 users

What integrations are available for Hiver?

No information available

User reviews


User reviews in total: 6

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The most favorable review

Ernestine N.

6 months ago


Pros:
There's no such thing as a traditional email concept. That means no longer dealing with every inbox that's an info silo for a single person. Sharing inboxes makes complete sense for sharing knowledge and collaboration. Hiver allows for automated sharing and organization of e-mails across the organization. I wish such functionality is something that G-mail or other Google apps should have.

Cons:
There's still that uncertainty at the initial part as to how we can properly structure and name the labels being shared.

The least favorable review

Stacey M.

6 months ago


Pros:
There are so many things to love with Hiver. For one, I'm able to make pre-made templates. This saved me a lot of time. I can finally share the same project my team is currently working on. I can share certain templates for specfic people, which means relevant individuals can be included into the list whenever new members of the team join in.

Cons:
Whenever you get a number of templates, checking on which individual has access to certain templates can be really hard to spot. You'll need to open every e-mail template. Only then can you figure out who is gets shared on it. It can be time wasting whenever a team makes changes on a project.

Published 6 months ago
Verified
user
There's no such thing as a traditional email concept. That means no longer dealing with every inbox that's an info silo for a single person. Sharing inboxes makes...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
There are so many things to love with Hiver. For one, I'm able to make pre-made templates. This saved me a lot of time. I can finally share the same project my team is...



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Published 6 months ago
Verified
user
Nowadays, it difficult to determine how much access an employee should be given between accounts. Restricting certain accessibility can lead to hindered productivity....



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Published 6 months ago
Verified
user
I find this to be really user-friendly. That means all employees are able to utilize this immediately. No training is needded. What's more, admins can easily utilize...



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Published 6 months ago
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user
Hiver did a tremendous job uniting our team communications in one communication source. It allowed us to respond significantly to our clients with a complete history of...



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Published 6 months ago
Verified
user
All in all, Hiver is a functional and well thought-out tool. It's able to integrate seamlessly with GMail. It fosters enhanced productivity by means of


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