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Hiver REVIEW

Email Management Software

6 user reviews
USER SATISFACTION 100%
OUR SCORE 8.5

What is Hiver?

Hiver is designed to let you easily handle your sales and customer support right from within your Gmail. It lets your teams work together from shared accounts, giving you a help desk solution using Google’s popular email platform.

You get functionalities like collaboration and shared inboxes, notes, labels and reminders that lets you provide simplified support to your customers without being overburdened by tons of features like other help desk solutions.

Its streamlined functionality specifically made to fuse with Gmail’s intuitive features makes it a widely used solution email management and customer support solution today.

Overview of Hiver Benefits

Hiver is a corporate tool that makes collaboration simple and powerful without having them shell out tons of money for a an out of the box software or a custom system. With just a Gmail account, companies can perform top class customer support, manage and run their daily operations, hire teams and individuals and manage tasks right from the familiar interface of their Gmail inbox.

With Hiver, you can access and manage shared inboxes from a simple Gmail account. Managing your emails and sending them to your team members for the appropriate actions is quick and easy. From your shared inbox, you can instantly view all your emails, assign tasks to your team members, monitor their progress, and mark the emails done once they are resolved.

Communication and collaboration speeds up the delivery of customer service as Hiver allows users to write notes on email conversations. With shared notes, team members can provide ideas, suggestions, and additional details to help employees accomplish their tasks effectively and easily. You can also speed up things with reusable email templates that you can also share with the rest of your teams. Write them once and they are good to go for reuse.

With Hiver, users can share their contact groups and any changes made to the contact profiles are instantly reflected within seconds. Users can also share templates, schedule their emails as well as set reminders for emails to show up on a later date.

Overview of Hiver Features

  • Collaborative inbox for teams
  • Shared Mailboxes
  • Saas helpdesk software
  • Email Delegation for Gmail
  • Share Emails in Gmail
  • Shared Gmail Labels
  • Email notes for Gmail
  • Email reminders and snooze

What Problems Will Hiver Solve?

Email delegation

A lot of emails you receive would require someone else from your team to work on them. Hiver lets you delegate emails to teammates without having to forward them. All it takes is a couple of clicks, from right inside your Gmail inbox.

Tracking email-based tasks

In Gmail, the only way to track tasks is to actually reach out to that person and find out what happened. With Hiver, you can access the shared inboxes from the left pane in Gmail to view open, pending, and closed tasks.

Multiple agents working on the same email

When a team shares a single inbox, it can be quite chaotic and there’s always a chance of multiple agents working on the same email. Hiver solves this with its collision alerts feature that shows who is working on what. Plus, you are notified if a teammate is already responding to it. This will help avoid duplicate and conflicting responses.

Internal team communication

Communicating with your teammates internally can be tedious; especially when you work on emails. With Hiver, internal communication is smoother thanks to its ’email notes’ feature for internal communication. This functionality enables your team to write notes alongside the email threads and it will get automatically shared with other team members who are part of the shared inbox. You can also choose whom to notify about the notes using @mentions.

Working on repetitive/similar emails

Working on emails can get mundane if you keep getting similar requests or queries. Hiver speeds things up by enabling users to create, add, and share email templates easily. This will save your time while responding to similar emails.

Awards & Quality Certificates

Hiver Position In Our Categories

Position of Hiver in our main categories:

200

Hiver is one of the top 200 Collaboration Software products

50

Hiver is one of the 50 Communications Software products

100

Hiver is one of the top 100 Customer Support Software products

50

Hiver is one of the 50 Help Desk Software products

200

Hiver is one of the 200
Collaboration Software products

50

Hiver is one of the 50
Communications Software products

100

Hiver is one of the 100
Customer Support Software products

50

Hiver is one of the 50
Help Desk Software products


Hiver is also listed in the following subcategories:

Category:Position:Category:Position:
Collaboration Tools Software#37 Email Management Software#2
Category:Position:
Collaboration Tools Software#37
Email Management Software#2

Each organization has different wants and requires a software that can be customized for their size, type of employees and customers, and the particular industry they are in. For these reasons, no platform can provide perfect features out-of-the-box. When you search a software system, first be sure what you want it for. Read some Hiver reviews and ask yourself do you desire basic functionality or do you require advanced features? Are there any industry-specific tools that you are seeking? Find the answers to these questions to help your search. There are lots of elements that you need to consider and these include your finances, specific business needs, your organization size, integration needs etc. Take your time, check out a few free trials, and finally select the app that provides all that you want to enhance your firm competence and productivity.

How Much Does Hiver Cost?

Hiver Pricing Plans:
Free trial
Plus Plan
$18/user/mo
Premium Plan
$27/user/mo
Enterprise Plan
$40/user/mo

Hiver offers a 14-day free trial and three SMB and enterprise pricing  plans. A 15% can be saved on yearly billing.  Give the details a look, and select the best plan for your business.

 

Plus Plan – $14/user/mo (yearly) or $18/user/mo (monthly)

  • 2 Shared Mailboxes
  • 100 Shared Labels
  • Shared Drafts
  • Email Templates
  • Collision Detection

Premium Plan – $22/user/mo (yearly) or $27/user/mo (monthly)

Everything in Plus Plan, and

  • 10 Shared Mailboxes
  • 250 Shared Labels
  • Email Permalinks
  • Automations
  • Analytics

Enterprise Plan – $34/user/mo (yearly) or $40/user/mo (monthly)

  • Everything in Premium Plan, and
  • 25 Shared Mailboxes
  • 2500 Shared Labels
  • Dedicated CSM
  • Priority Support
  • Contact the vendor for a custom quote

User Satisfaction

We realize that when you make a decision to buy Email Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Hiver reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Hiver. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

3

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING

What are Hiver pricing details?

Hiver Pricing Plans:
Free trial
Plus Plan
$18/user/mo
Premium Plan
$27/user/mo
Enterprise Plan
$40/user/mo

Hiver offers a 14-day free trial and three SMB and enterprise pricing  plans. A 15% can be saved on yearly billing.  Give the details a look, and select the best plan for your business.

 

Plus Plan – $14/user/mo (yearly) or $18/user/mo (monthly)

  • 2 Shared Mailboxes
  • 100 Shared Labels
  • Shared Drafts
  • Email Templates
  • Collision Detection

Premium Plan – $22/user/mo (yearly) or $27/user/mo (monthly)

Everything in Plus Plan, and

  • 10 Shared Mailboxes
  • 250 Shared Labels
  • Email Permalinks
  • Automations
  • Analytics

Enterprise Plan – $34/user/mo (yearly) or $40/user/mo (monthly)

  • Everything in Premium Plan, and
  • 25 Shared Mailboxes
  • 2500 Shared Labels
  • Dedicated CSM
  • Priority Support
  • Contact the vendor for a custom quote

What integrations are available for Hiver?

Hiver integrates with the following business systems and applications:

  • Zapier
  • Salesforce
  • Slack

User reviews


User reviews in total: 6

5
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Average Rating:

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The most favorable review

Alex

1 month ago


Pros: All in all, Hiver is a functional and well thought-out tool. It's able to integrate seamlessly with GMail. It fosters enhanced productivity by means of information sharing and collaboration. Asdie from its label-sharing capabilities, I like its shared templates since it puts all shared company e-mail templates in one convenient location. Their customer service is really the best in its class!

Cons: There's nothing to hate with Hiver. I've been making use of it since back in the day. It's growing steadily and adding in new and useful features constantly. In general, it gave me zero problems. It's hard to say anything negative about it. It does what it says on the tin.

The least favorable review

Stacey

9 months ago


Pros: There are so many things to love with Hiver. For one, I'm able to make pre-made templates. This saved me a lot of time. I can finally share the same project my team is currently working on. I can share certain templates for specfic people, which means relevant individuals can be included into the list whenever new members of the team join in.

Cons: Whenever you get a number of templates, checking on which individual has access to certain templates can be really hard to spot. You'll need to open every e-mail template. Only then can you figure out who is gets shared on it. It can be time wasting whenever a team makes changes on a project.

Published 1 month ago
Verified
user
All in all, Hiver is a functional and well thought-out tool. It's able to integrate seamlessly with GMail. It fosters enhanced productivity by means of


What do you think about this review? Great Poor
Published 2 months ago
Verified
user
There's no such thing as a traditional email concept. That means no longer dealing with every inbox that's an info silo for a single person. Sharing inboxes makes...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Hiver did a tremendous job uniting our team communications in one communication source. It allowed us to respond significantly to our clients with a complete history of...



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Published 9 months ago
Verified
user
There are so many things to love with Hiver. For one, I'm able to make pre-made templates. This saved me a lot of time. I can finally share the same project my team is...



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
Nowadays, it difficult to determine how much access an employee should be given between accounts. Restricting certain accessibility can lead to hindered productivity....



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
I find this to be really user-friendly. That means all employees are able to utilize this immediately. No training is needded. What's more, admins can easily utilize...



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