It is a good investment, especially if you are running a large scale business.

What are the best aspects of this product?

We used to have difficulty prioritizing our emails, which resulted in more complaints and dissatisfied customers. Emails get mixed up, and some of them were even ignored for a very long time. Since we started using Hiver, there were a lot of significant changes that happened in our department. It helped our employees handle their job better by giving them full accountability of all the cases assigned to them. Eventually, we were able to develop several ways to solve our problems with less time and effort. Hiver allows us to collaborate with each team member more effectively by leaving notes on each email, so we could close off cases in one to three days tops.

What aspects are problematic or could work better?

The biggest downside of their product is that the PC app and the mobile app are not in sync. I am always having significant challenges when assigning tasks using the mobile version. So I’d instead log in to my PC or laptop so I can work faster. I wish that the shared folders would do on my cellphone to continue assigning emails even if I am away from my desk. I believe that Hiver should focus more on enhancing its existing features and adding more integrations in the future, and their product would be the best in the market.

What specific problems in your company were solved by this product?

Most of our days in the office are smooth sailing because I can start my mornings by reassigning and tagging my staff to work on some emails and making sure that they prioritize their tasks, so each email gets the undivided attention that it deserves. If I have any questions, I can add notes within the email body instead of clicking on the reply button. I check the unresolved emails and make a follow up to make sure that it gets resolved the next day.

Are you a current user of this product?

Yes