It is an innovative tool that takes charge of assigning emails to team members.

What are the best aspects of this product?

I start my morning by browsing into my email and check all incoming messages one at a time. Hiver does a great job of helping me manage my workload by assigning more than 80% of my email to other people. It gives everyone a fair share of their responsibility, so it is assured that all emails will be responded to the soonest time possible.

What aspects are problematic or could work better?

Hiver is known for its efficiency, and it has fewer issues than before. However, you must refresh the app every hour so you can see incoming messages and assign them to a specific person in charge right away.

What specific problems in your company were solved by this product?

Everyone in our team is more proactive in stepping up to resolve our customers’ issues by taking ownership of each email that is being assigned to them. They often try to solve simple problems within 24 hours, while complex matters may take longer than usual. But the good thing is that someone oversees each issue so our clients won’t be left hanging and wondering what’s going to happen to their concerns.

Are you a current user of this product?

Yes