It works well with Gmail to help us get the job done.

What are the best aspects of this product?

Google mail is one of the leading email providers in the world today, and we are lucky that it is highly compatible with Hiver. Using this app increases our confidence level, knowing that we can do so many things to ensure that our clients are getting the best service that our company can provide. With Hiver, I can automatically assign each email that comes into the primary inbox so a specific individual can own the case from beginning to end. Also, he/she can seek help by using the chatbox feature behind each email, which is very useful when asking questions or opinions from others.

What aspects are problematic or could work better?

Since Hiver is responsible for providing the utmost email support to our external clients, I wish that the company could provide us with more tools like a ticketing system to have more options on how to serve our customers. I believe that a ticketing system will help us filter and fix issues faster. Plus, it's easier to determine each ticket's status as long as our case officers do appropriate tagging.

What specific problems in your company were solved by this product?

Using Hiver has taught me how to organize and update our primary work inbox. I was able to create several folders so that I can segregate all the emails according to their specific issue. Doing this makes it easier for me to track down unresolved issues or unassigned cases. Whether the issue is about sales, marketing, tech support or billing we have it covered. We can now address all of these emails in a systematic and well-organized manner.

Are you a current user of this product?

Yes