The efficiency rate in our office has improved by 200% with the help of the Hiver app.

What are the best aspects of this product?

I am delighted that Hiver is a hundred percent compatible with Gmail, so I need to create a new account with a different provider. I use Hiver mainly for assigning tasks to my staff to do other things for the remaining hours of the like. It keeps my email interface well organized by adding subfolders for different matters. Now I don’t have a hard time anymore looking for emails because everything is all sorted out.

What aspects are problematic or could work better?

Certain emails are difficult to touch because the format and the photos are not well aligned. The reply and forward could not be found, leaving me with no choice but to edit the content and reassign it manually, cumbersome. Also, adding shortcut keys should be considered so I can work faster and multitask throughout the day. Lastly, adding a status notification on each outgoing email is essential to determine if it has been opened, neglected, or deleted. For me, all emails must be well accounted for to prevent our clients from escalating to a department that is higher than us.

What specific problems in your company were solved by this product?

Things are running smoothly, less conflict between staff, and better feedback from our clients. Hiver promoter better communication between peers, so everyone is expected to produce better results. With Hiver, we ensure that no email gets neglected, deleted, or left behind by our staff. It is my job to evaluate each email thoroughly and forward them to the most qualified person to solve the concern. Another thing that I like about Hiver is the presence of the message board that allows recipients to chat and discuss the content of the email without covering or deleting the previous threads. It ensures that everyone stays on the topic, thus resulting in faster response time on the issue. So far, Hiver has made a significant impact on our every office routine, which is for all workers' good. Things are more organized, emails are responded to right on time, and more customers are thanking us for making them our priority.

Are you a current user of this product?

Yes