Mediocre product that’s not worth the high price tag. Consider a competing product.

What are the best aspects of this product?

It's a data aggregation tool. If you've used one before, you know what it does. Since Hoovers is owned by Dun & Bradstreet, they have access to tons of data about what's happening in the business world. Might be decent tool if you're chasing after big companies - tons of their records focus on employees of big companies like Wal-Mart, etc.

What aspects are problematic or could work better?

For a company with as much access to business data as they have, their data isn't nearly as quality as it should be. There are very FEW direct phone numbers for the contacts that they list. Worse, there are lots of duplicate contacts since they obviously don't use email addresses to weed them out when the person is listed under two different company names (e.g. Tom Smith working for Sun Printing LLC and then relisting him under Sun Color Management Products where both records have the same email "tom@sunprinting.com").

The user interface is HORRIBLE. I'm using their grid view, which I need to use based on the fact that I need to manually export data, due to their outrageous pricing and year long contract forcing us into the cheapest plan possible. In grid view, there are 5 scroll bars on the screen (3 vertical and 2 horizontal) just for me to be able to see all of the data. I'm using a 24" widescreen monitor, so there's no excuse.

What features/services would you like to see in future versions of this product?

Lose the year long contracts. Fix the garbage UI.

What specific problems in your company were solved by this product?

Hasn't solved any problems yet.

Are you a current user of this product?

Yes