User review
of Hotelogix
Great cloud based PMS system
-
by Omar Khoso Carrera
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Easy to install and get your hotel up & running and doing a switch over from a previous provider, quick simple.
What aspects are problematic or could work better?
Some of the interfaces need to be made easier and based on customer feedback, they are working on them.
What features/services would you like to see in future versions of this product?
Easier rate handling process.
What specific problems in your company were solved by this product?
Direct connectivity with OTAs and major wholesalers.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Hospitality
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
OPERA
Why did you decide to change it?
to complicated to run & very expensive for small independent hotels
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It provides us real-time business controls
- It helps us to centralize rate control
- It reduces double or over-bookings
- It enables us to manage guest reservations
PRICING & COSTS
What was the cost of implementing this product?
Euro 407
What is your total annual cost for using this product?
Euro 4,800
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Main Features
User management very good
4
Rates management very good
4
Reservations management very good
4
Online bookings amazing
5
Check-in and check-out very good
4
Supplementary hotel services very good
4
Financial and business reports ok
3
Housekeeping management very good
4
Hotel administration very good
4
Accounting very good
4
Integration with online travel agencies amazing
5
Payment processing very good
4
Reviews management ok
3
