User review
of Hotelogix
Terrible support
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Very poor
2out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
They set up the system for you but it takes a long time
What aspects are problematic or could work better?
Support is very slow to fix any issues, you report an issue they say they will get back to you and can take days, especially on the weekend
What features/services would you like to see in future versions of this product?
better support better price
What specific problems in your company were solved by this product?
I went away from the hotel to have some time off with my family who i had not seen in a while, while i was away without any warnings or explanations they blocked access to the account, meaning my staff had t run the hotel without a PMS system basically running the hotel blind. I spent most of my vacation talking to my staff to help them resolve any issues. Despite speaking with many people in hotelogix and agreeing i would pay the bill on my return, they said they would unblock me but never did i lost 3 days of my holiday and staff were pulling there hair out not knowing what was going on or who had booked what room. My staff dont read english and rely heavily on the system i put in place
Are you a current user of this product?
Yes
Vendor Reply
Here’s how the company that owns Hotelogix replied to this user review:
It is unfortunate to know your experience with Hotelogix support team has not been positive, we have noted your feedback and keen to meet your expectations on support.
Regarding accounting, please be rest assured that our Accounts team has a set process in place to ensure a proper protocol is followed for minimal friction, in line with client’s best interest. The monthly bills are payable within specified timelines. The system continues to remind our customer for the overdue payments to avoid disruption of services. Unfortunately, your account was automatically blocked for non-payment. It was immediately restored when we got your mail. Though, it was a weekend, our support team was proactive in getting the service back on.
Total Customer Satisfaction is, and will remain our Prime Priority!
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Hospitality
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It reduces double or over-bookings
PRICING & COSTS
What was the cost of implementing this product?
100
What is your total annual cost for using this product?
1200
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Main Features
User management ok
3
Rates management mediocre
2
Reservations management ok
3
Online bookings ok
3
Check-in and check-out mediocre
2
Supplementary hotel services mediocre
2
Conference booking and management very poor
1
Financial and business reports very poor
1
Housekeeping management mediocre
2
Hotel administration very poor
1
Accounting very poor
1
Guest experience management very poor
1
Integration with online travel agencies ok
3
Payment processing ok
3
Reviews management mediocre
2
Wearable integration very poor
1
