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User review of Hotjar

A perfect tool that helps you understand customers.

- by Dixie

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Hotjar does a good job gathering a plethora of useful data. You can see each user's interaction in the site, app, and even from their own devices. With this, you're able to acquire aspects of your product and assist your customers in so many ways. You can create surveys or polls. You can even track funnels of your preference and issues with forms.

What aspects are problematic or could work better?

There have been issues when trying to record events and keeping track of forms funnels via public login. You're not given the ability to record your forms if they're tucked away within the login.

What specific problems in your company were solved by this product?

With Hotjar, it's now possible for me to how people communicate via the apps and observe which funnel they're in. I also have the ability to see them step by step and look into any checkout issues they may have. This is a big boost in enhacing retentions and conversions without going through expensive research labs.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Music

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.