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Hotjar REVIEW

Conversion Rate Optimization Software

10 user reviews
USER SATISFACTION 98%
OUR SCORE 8.8

What is Hotjar?

Hotjar is the favorite tool of some of the biggest names in business you will hear of today, including prominent Fortune 500 representatives. With the latest functionalities it offers, you can literally observe how their website visitors are behaving with your websites.

Business owners can have a right idea of their website’s strengths and weaknesses with Hotjar analysis tools. These tools allow a user to look through the activities the visitors are performing like where they are clicking, spending more time, scrolling down etc. Also, it collects feedback from customers through forms and surveys and allows testing through user testers in exchange for gifts for participants’ help.

Hotjar gives you the real picture of your website’s performance. It helps you to determine what catches visitors’ attention and what does not. With all this data you can bring positive and powerful changes in your online presence.

Overview of Hotjar Benefits

Hotjar offers you some powerful tools to analyze your website’s performance. With these easy-to-use tools, you can literally observe how visitors are spending time on your website.

You can get heatmap for the website which gives you a basic idea of where on the website the visitors are spending their time. There are different types of heatmaps, some show which part of the website received more clicks, while others represent which part of a page received more attention.

HotJar records the cursor movement and placement on a specific page of your website as done by a particular visitor. This record helps you to identify the areas on a page which caught most attention and intrigued the visitor to know more. Another tool, conversion funnel, monitors at which page most visitors lost their attention and left the website. HotJar also helps to improve an online form by identifying fields that trouble anyone who wants to contact you.

You can collect feedback by asking questions from the web and mobile visitors or collect deeper insight through the survey. In addition to it, you can recruit users for testing, offer an incentive to them and collect the required data. This data is used to bring improvements in your marketing efforts.  

Overview of Hotjar Features

  • Heatmaps
  • Visitor Recordings
  • Conversion Funnels
  • Form Analysis
  • Feedback Polls
  • Surveys
  • Recruit User Testers
  • Unlimited Users
  • Unlimited Responses
  • Block IPs
  • Ready Localized
  • Multi-device Support
  • Powerful Targeting
  • Easy Installation
  • Behavior Logic

Hotjar Position In Our Categories

Position of Hotjar in our main categories:

50

Hotjar is one of the top 50 Business Intelligence Software products

10

Hotjar is one of the 10 Conversion Rate Optimization Software products

50

Hotjar is one of the 50
Business Intelligence Software products

10

Hotjar is one of the 10
Conversion Rate Optimization Software products


If you are considering Hotjar it could also be a good idea to check out other subcategories of Best Business Intelligence Software listed in our base of SaaS software reviews.

Since each company has particular business requirements, it is sensible for them to refrain from searching for a one-size-fits-all ideal software system. Needless to say, it would be pointless to try to find such a platform even among widely used software solutions. The clever thing to do would be to jot down the various essential elements that require consideration such as key features, budget, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some Hotjar reviews and investigate each of the other solutions in your shortlist in detail. Such exhaustive groundwork can make sure you weed out ill-fitting systems and select the system that offers all the elements you require for business success.

How Much Does Hotjar Cost?

Hotjar Pricing Plans:

Hotjar offers a free basic plan, and a couple of midmarket and enterprise pricing plans for business users. Here are the details:

Free Plan

  • Limited plan for students & enthusiasts
  • 2,000 pageviews/day
  • Data storage for 3 months
  • Unlimited users
  • Limited reports

Plus Plan – $29/month

  • For low traffic sites & startups
  • 10,000 pageviews/day
  • Data storage for 6 months
  • 15-day free trial
  • Unlimited users
  • Unlimited reports
  • 30-day money back guarantee

Business Plan – starts at $89/month

  • 20,000 pageviews/day – $89/mo
  • 50,000 pageviews/day – $189/mo
  • 120,000 pageviews/day – $289/mo
  • 400,000 pageviews/day – $589/mo
  • 800,000 pageviews/day – $989/mo
  • 2,000,000+ pageviews/day – contact the company for a quote

Agency Plan

  • Upgrade/downgrade anytime
  • Discount volume pricing
  • Unlimited client sites in a single central account
  • Rebrand the Hotjar interface
  • Invite client users to see and manage their data

User Satisfaction

We realize that when you make a decision to buy Conversion Rate Optimization Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Hotjar reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Hotjar. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

93

NEGATIVE SOCIAL MENTIONS

2

Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT

What are Hotjar pricing details?

Hotjar Pricing Plans:

Hotjar offers a free basic plan, and a couple of midmarket and enterprise pricing plans for business users. Here are the details:

Free Plan

  • Limited plan for students & enthusiasts
  • 2,000 pageviews/day
  • Data storage for 3 months
  • Unlimited users
  • Limited reports

Plus Plan – $29/month

  • For low traffic sites & startups
  • 10,000 pageviews/day
  • Data storage for 6 months
  • 15-day free trial
  • Unlimited users
  • Unlimited reports
  • 30-day money back guarantee

Business Plan – starts at $89/month

  • 20,000 pageviews/day – $89/mo
  • 50,000 pageviews/day – $189/mo
  • 120,000 pageviews/day – $289/mo
  • 400,000 pageviews/day – $589/mo
  • 800,000 pageviews/day – $989/mo
  • 2,000,000+ pageviews/day – contact the company for a quote

Agency Plan

  • Upgrade/downgrade anytime
  • Discount volume pricing
  • Unlimited client sites in a single central account
  • Rebrand the Hotjar interface
  • Invite client users to see and manage their data

What integrations are available for Hotjar?

Hotjar integrates with the following business systems and applications:

  • WordPress
  • Magento
  • Google Tag Manager
  • HubSpot
  • Shopify
  • PrestaShop
  • LightCMS
  • Drupal
  • Joomla
  • Squarespace
  • Unbounce
  • Instapage

User reviews


User reviews in total: 10

9
1
0
0
0

Average Rating:

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The most favorable review

Julia

3 months ago


Pros: A reasonably priced software with a ton of features at your disposal (I can't think of another software like it). Session recording is incredibly well. At a low cost, I get to see my client's performance and behavior on the site.

Cons: We don't like its heatmpas and support. We feel they're disruptive when working with screen shots of pages we've selected. Sinc we opted for a cheap account, suport wasn't as good as we hoped.

The least favorable review

Lucy

4 months ago


Pros: I love how smple this software is from the get-go. It's so easy to carry out so you can immediately start with an analysis on how users make use of your site.

Cons: One downer with Hotjob is that I easily get lost in the filter options. I have a hard time trying to bring back the old site recording so I can get rid of them and replace them with new ones.

Published 3 months ago
Verified
user
A reasonably priced software with a ton of features at your disposal (I can't think of another software like it). Session recording is incredibly well. At a low cost, I...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
I love how smple this software is from the get-go. It's so easy to carry out so you can immediately start with an analysis on how users make use of your site.



What do you think about this review? Great Poor
Published 5 months ago
Verified
user

What do you think about this review? Great Poor
Published 5 months ago
Verified
user
Hotjar did me a great deal by cutting down my subscriptions. With their visitor recordings, heatmpas, and survey widgets, I have a platform at my disposal with three...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
Hotjar does a good job gathering a plethora of useful data. You can see each user's interaction in the site, app, and even from their own devices. With this, you're able...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
I've been using Hotjar's free option and I like how you can record the screen of each user. This is can be particularly useful if you want to figure out the interaction...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
I like how they put together surveys, heatmaps, polls, funnels, and recording in a one convenient medium. One dashboard intended for a single code. It's easy to put up...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
This software is so easy to use. When the script is already laid out on the website, installing a heatmap recording is simple. Hotjar can also record user sessions. This...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
I like their multi-playback and session recording functionality. Session recording is a great approach to see user interaction with your services/product. Their playback...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
We're able to decode analytical data with Hotjar. When we're clueless with drops or peaks, we deploy Hotjar user recordings, view polls, and end up finding behaviour...



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