An all-in-one solution that suits my needs well.

What are the best aspects of this product?

Hotjar did me a great deal by cutting down my subscriptions. With their visitor recordings, heatmpas, and survey widgets, I have a platform at my disposal with three essential features that's simple to use.

What aspects are problematic or could work better?

If you're asking me to spend a lot or even think about paying for a bunch of features with this software --- then you're dead wrong. I pay nothing and I get a ton of features with Hotjar. What's not to not like?

What specific problems in your company were solved by this product?

It offered us a platform for user feedback and an all-in-one site analytics. We can deploy this software to a site in as little as a few minutes and immediately acquire visitor and heatmap recordings to get a concise idea on how users navigate the site. This helps us in improving user experience.

Are you a current user of this product?

Yes