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User review of Hotjar

An excellent software with an affordable price tag.

- by Julia

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

A reasonably priced software with a ton of features at your disposal (I can't think of another software like it). Session recording is incredibly well. At a low cost, I get to see my client's performance and behavior on the site.

What aspects are problematic or could work better?

We don't like its heatmpas and support. We feel they're disruptive when working with screen shots of pages we've selected. Sinc we opted for a cheap account, suport wasn't as good as we hoped.

What specific problems in your company were solved by this product?

We were able to solve a lot of issues with our funnels. At the same time, we have a good grasp on understanding how our clients behave via session recording.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Telecommunications

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.