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User review of Hotjar

An excellent tool for heatmapping offering useful insight.

- by Donnie

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

This software is so easy to use. When the script is already laid out on the website, installing a heatmap recording is simple. Hotjar can also record user sessions. This lets you see recordings according to varying filters.

What aspects are problematic or could work better?

When it comes to heatmap recordings, it would be an improvement to have something that can record a tablet, desktop, or mobile. Recording devices can be helpful since you easily move from one device to another within the reporting dashboard.

What specific problems in your company were solved by this product?

We make use of this software to see different site areas that entail higher engagements. It gives use a clue as to which page areas need to be optimization according ot our levels of engagement. In some instances, we were surprised that users were more engaged in a specific page area tha we initially thought wouldn't convert well. Now, we utilize heatmaps to optimize such area even more.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Information Technology

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.