Hotjar has been great!

What are the best aspects of this product?

I've been using Hotjar's free option and I like how you can record the screen of each user. This is can be particularly useful if you want to figure out the interaction of a user in a certain page as well as looking into what works and what doesn't.

What aspects are problematic or could work better?

I never had a chance to go deep to say anything negative with Hotjar. With their free option, you're limited to 300 onscreen recordings --- way moro than what's actually needed.

What specific problems in your company were solved by this product?

At the moment, I'm using Google Analytics. But if I'm given a chance to pay for a software like it, it would be Hotjar. They're miles ahead and their heatmaps functions incredibly well to precisely point out where users can click.

Are you a current user of this product?

Yes