What are the best aspects of this product?
I've been using Hotjar's free option and I like how you can record the screen of each user. This is can be particularly useful if you want to figure out the interaction of a user in a certain page as well as looking into what works and what doesn't.
What aspects are problematic or could work better?
I never had a chance to go deep to say anything negative with Hotjar. With their free option, you're limited to 300 onscreen recordings --- way moro than what's actually needed.
What specific problems in your company were solved by this product?
At the moment, I'm using Google Analytics. But if I'm given a chance to pay for a software like it, it would be Hotjar. They're miles ahead and their heatmaps functions incredibly well to precisely point out where users can click.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Health, Wellness and Fitness
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year