What are the best aspects of this product?
I like how they put together surveys, heatmaps, polls, funnels, and recording in a one convenient medium. One dashboard intended for a single code. It's easy to put up and a lot simpler to use.
What aspects are problematic or could work better?
I don't have the option to choose where my recordings are sourced from or even know what they're currently using. However, you have the ability to filter recordings right after.
What specific problems in your company were solved by this product?
Posessing all recordings have been a great benefit. User testing can be done without costing me a dime. Volumes of recordings allow for easy search of some good ones whenever I use it.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year