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User review of Hotjar

Packed with a ton of features.

- by Sharon

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I like how they put together surveys, heatmaps, polls, funnels, and recording in a one convenient medium. One dashboard intended for a single code. It's easy to put up and a lot simpler to use.

What aspects are problematic or could work better?

I don't have the option to choose where my recordings are sourced from or even know what they're currently using. However, you have the ability to filter recordings right after.

What specific problems in your company were solved by this product?

Posessing all recordings have been a great benefit. User testing can be done without costing me a dime. Volumes of recordings allow for easy search of some good ones whenever I use it.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Higher Education

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.