MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of HubSpot CRM
User review of HubSpot CRM

Hubspot – Great for Marketing Automation, support and a lite CRm

- by Parker Nelson

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

It looks great and has a THRIVING community, but mostly focused on inbound marketing
Good for small company looking to have a one-stop-shop for marketing automation and CRM functionality

What aspects are problematic or could work better?

There are a few
1. The inbound community is HEAVILY focused on having prospects come TO YOU rather than being proactive in your outreach. As a result, there are certain limits
2. Additionally, it's not the most robust CRM I've used. If you're really looking to drill down into reporting functionality and filter prospects it's clunkier than some other CRM's out there

What features/services would you like to see in future versions of this product?

I would like to see a more streamlined solution from a true sales CRM perspective
I would love to see a mobile app that didn't take 10 minutes to load

What specific problems in your company were solved by this product?

For the use case of the company I was at 8 months ago, Hubspot worked. They were heavily invested in webinars, marketing, website and other online funnels to attract users, which Hubspot was BUILT for.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to synchronize customer data between departments and teams
  • It allows us to automate out sales and marketing related processes

PRICING & COSTS

What was the cost of implementing this product?

50

What is your total annual cost for using this product?

1000

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
3
ok
Customer Management
4
very good
Task Management
3
ok
Contract Management
3
ok
Pricing Management
5
amazing
Email Marketing
5
amazing
Campaign Management
5
amazing

Analytics

Reports
3
ok
ROI Analytics
4
very good

Integrations

API
3
ok
Calendar & Contacts Sync
3
ok
Export & Import of Data
5
amazing
Available Integrations
4
very good
Social Network Integration
4
very good

Customer Service

Issue Tracking
5
amazing
Support Portal
5
amazing
Knowledge Base Management
5
amazing

General Features

Collaboration Features
5
amazing
Dashboard
5
amazing
Overall Performance
5
amazing
Access & Role Management
5
amazing
Mobile Support
1
very poor
Customization
5
amazing
File Management
4
very good
Security
5
amazing