HubSpot CRM Review

PROS: It has capabilities to integrate and develop content adapted to a sales system such as to edit emails and work groups.

CONS: It can improve aspects such as the evaluation and the final design of each project; as well as access.

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PROS: Easy to use and scalable service to fulfill all clients' requirements

CONS: -

PROS: I'm using free version and it is excellent - it saves time and energy, automates features like emailing, collects info from the data entered and provides valuable insight through dashboard and analytics. You can always rely on the info provided and analytics from the dashboard.

CONS: Sometimes it slows down a bit, usually due to maintenance but they always advise you if experiencing difficulties. It may change the appearance of some items (like my signature) although everything is ok. Basically, I have nothing bad to say about it - still haven't tried all the features since using free package.

PROS: Basic and simple CRM. I did not have to go through as long as a training as compared to salesforce

CONS: the customer support is the worst. I try to talk to customer support for trouble shooting, and they just keep you on the line for a long time. Then when I schedule something, the rep does not even show up.

PROS: Hubspot offers free tutorials and training that help users understand web marketing. The CRM is free and some basic features come with a $50/month subscription. So there are a few benefits for those who don't have large budgets.

CONS: My sense is that they don't really know how to accommodate a small business user. Hubspot's pricing ramps very rapidly and, unless you are committed to spending 10x from the entry level, few of the effective benefits they offer are really available. We also found that their technical support didn't really answer the questions. When we asked something, we always got back a link with the implied RFM mentality. The problem is that the links address generic questions and they are sometimes stale.

PROS: It looks great and has a THRIVING community, but mostly focused on inbound marketing Good for small company looking to have a one-stop-shop for marketing automation and CRM functionality

CONS: There are a few 1. The inbound community is HEAVILY focused on having prospects come TO YOU rather than being proactive in your outreach. As a result, there are certain limits 2. Additionally, it's not the most robust CRM I've used. If you're really looking to drill down into reporting functionality and filter prospects it's clunkier than some other CRM's out there

PROS: Each part of this tool is well structured, the login, browsing through each panel, user registration; denote the quality of this work tool. In what I use, it facilitates the process in areas such as communication and online billing.

CONS: The tool has some details of use that prevent doing quality work. It does not have a system for downloading reports in PDF format, as a tool that shows statistics up to date.

PROS: HubSpot offers clear and understandable tools and features and it is extremely easy to use. You can always ask its support team for assistance or you can find online trainings in order to figure out how to use this tool. It offers great marketing solutions and lot of resources for best practice. It allows you to focus on creating more professional content without worrying about tech details of website management process.

CONS: In my opinion some areas of reporting fatures are more comprehensive than others, but on the other side, they constantly provide new updates and work on product’s improvement.

PROS: I needed a tool that would help me to improve marketing strategies and to integrate various aspects of the job into one comprehensive platform. We use Hubspot for 6 months and we are still learning new features and tools. It has great integration with Salesforce which helps us to build omni-channel strategies. It offers blogs, emails, landing pages, newsletters to smart list and lot of other tools.

CONS: They could add new options for social media sharing and options to add or delete contacts into smart lists.

PROS: HubSpot provides you with new ideas on how to create your content by checking their blog posts anytime. Its report features are customizable and you can even extract the data you need. The other good thing is that you can always rely on their customer support team if you have troubles with creating specific list of leads. It allows you to send emails to more than 65k contacts.

CONS: I don’t like that when I want to get specific information about the clicks on the page I have to use Google analytics. They could implement this feature within the program.

PROS: I like the fact that I can accomplish everything I set out within HubSpot. In the beginning I needed more time to find out how it works and where the options are. Its customer support team is one of the best and they have assisted me through every step of the program. I find its tools useful and practical.

CONS: It can be quite complicated when you need to edit a page because you have to go into three different places in order to make several clicks and edits. In my opinion, they could improve product’s caching issues.

PROS: When we started with Hubspot our workflow has become much easier, we can integrate on-site-code and have an access into our page. We can see what each customer has seen or done on our website. We can turn email visitors into leads and it is much more useful than outbound marketing. We always know what features our customers want or need. I personally like its snapengage integration which is extremely interesting tool.

CONS: I don’t like the price for small business is $200 on a monthly basis plus onboarding fee. The product is great and it does the job even though I haven’t run into all its features.

PROS: This platform has everything you need starting from blogging platform, customer database, keywords grader tool, analytics, email marketing, campaign automation, workflows, social media management to competitor analysis. There is even an ability to host your website on Hubspot too and to personalize your contents. There are options to create own lists of leads and sales, align marketing and sales.

CONS: This tool is not 100% perfect but the fact is that their customer support team works hard in order to improve the product. They could include an option where we can swap content pieces within an existing workflow instead of creating new one. Also, an option to set up a folder structure for content and images.

PROS: Within HubSpot you can find great SEO tools and content management and lot of functionality in order to increase leads. It offers powerful competitive tools and SEO measures so you can understand your current place in the market. The UI is easy to use and easy to set up. They constantly release new features, updates and improvements.

CONS: It would be great if they could combine all components for successful marketing campaigns for better price.

PROS: HubSpot is great solution for marketing strategies and we are able to provide better experience to our users. The team behind this product provides certifications for attending their trainings. You can take their sales certifications and inbound marketing in order to improve your business.

CONS: We had some issues with email section but it is not major issue or dislike.

PROS: As a Director of Sales and Marketing I’m reluctant to write bad reviews, as I know how hard our employees work to “Delight” our customers. However, I am at a cross roads with how much time, effort financial resources we have devoted to HubSpot CRM. That bringing this matter to the public realm is our last resort in hoping to get a resolution to the issues we have experience with HubSpot’s CRM Customer Service & Developers. Brief background; we’ve used the HubSpot Inbound Marketing platform for the past 4 years via our reseller team which has been great, we are very pleased. 90 days ago, we made the commitment to switch CRM’s and migrate over 7000 contacts to the HubSpot CRM. It’s an understatement when I say HubSpot’s CRM customer service and developers are horrific!

CONS: Our experience is they either point you to a learning academy link or if they can’t fix by reading the script they escalate to a specialist, who then will eventually send you to a link or tell you that it simply can’t be done. Our favorite is when they tell you that what you are asking for is a “good idea” and to please go to the HubSpot community and submit your idea to see if it gets enough likes for a developer to take a look at. Our biggest problem and the number one reason for this bad review of HubSpot CRM is the email integration. This is a major selling point of the system that we were excited about, but has become our number one source of irritation. First, HubSpot only offers 3 ways of email integration: Gmail, Office 365, and imap. We were glad to see the imap integration, since our company has an exchange server, but this is where it goes down hill fast. We like many companies in the modern cyber world have different credentials for imap and smtp, so the integration will not work. We tried to resolve this with our IT service provider and their developers, as our IT Team felt they had a simple solution that could actually help HubSpot with other customers, but were told that’s not how it works. So, our options are to go with Gmail Alias (Not Happening), Lower our security (Not Happening) or finally take our company to Office 365(Maybe, because we really need the email integration to work). We would prefer a solution be provided by HubSpot. But HubSpot basically comes across as authoritarian, simply this is it take it or leave. For a company the boast they have upwards of 40K clients, we certainly can’t be the only HubSpot client that has this issue. Caveat emptor, do your homework regarding HubSpot’s CRM customer service/developers and their lack of concern, flexibility and arrogance. Our email issue is over 60 days old with the following service tickets opened and closed with no resolve; 757847, 789815, 795384, 851058.

PROS: HubSpot offers intuitive UI and this means that lead management and marketing automation easy to set up. This is extremely useful product for our marketing department. It allows us to create landing pages, email workflows, reports and form. The support team is great and always willing to help.

CONS: I cannot think of anything right now.