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HubSpot CRM Review

HubSpot CRM
Our score: 9.8 User satisfaction: 99%

What is HubSpot CRM?

HubSpot CRM is one of the leading CRM apps currently available on the market and a winner of our Expert’s Choice Award for 2018.

Free and simple, HubSpot CRM is built to be a platform that allows sales teams to get started quickly without making much of a change in their existing workflow. It is a solution ideal for companies that are still starting to recognize the value of CRM and want to try it out or for enterprises that are not using their existing CRM systems to their fullest potential.

HubSpot CRM is a smart and easy option that carries all the necessary basic features but without the often confusing complexity many other CRM platforms have. Beginners and mid-market companies will also appreciate the fact that HubSpot CRM is currently a certified, premier Google partner, and is a solution that suits well all niches and industries.

HubSpot will help you easily create beautiful contact and company profiles, as it can neatly organize every single detail from your customers’ communication with you. It effectively assigns and tracks your deals, controls the performance of your agents, and offers a single, detailed dashboard where all team members can keep track of the company’s activities. If you are already a HubsSpot Sales user you can also use HubSpot CRM for more effective inbound sales.

At the same time, HubSpot is one of the best-integrated CRM platforms on the market and no other free CRM solution can offer the same level of integration. Some of the popular apps it integrates with are Microsoft Dynamics, Salesforce, Zapier, Shopify and many other tools.

Interested users can also take a look at HubSpot Marketing – an advanced system from the HubSpot suite that will align their CRM and marketing efforts in the service of improved traffic and conversion rates. The system helps develop successful lead generation strategies, primarily by enabling users to optimize their website content and distribute it among the right influencers and audiences.

Overview of HubSpot CRM Benefits

It’s free and available to you regardless of budget

What makes HubSpot CRM a better solution than most CRMs today? First of all, it’s available completely for free. Any business, regardless of budget, can use HubSpot CRM at no cost and integrate it with just as many business systems and applications as necessary.

You can link it to all locations of your sales processes

The first and most important advantage of HubSpot CRM is that you can link it to all places and locations where your modernized sales processes are taking place, including your websites, email service providers, social media profiles, phone calls, and more.

It’s a flexible and powerful solution

HubSpot CRM will help you close more deals with less work involved, because it organizes and tracks each aspect of your sales pipeline, and helps you grow it and develop in the right direction. The data insights it provides are simply unparalleled, and will certainly help your agents save time they usually spend on research. You can enjoy as much as 1,000,000 contacts and users, and unlimited storage, all available for free. Unlike what you’d normally expect from a free software system, HubSpot actually responds to effectiveness criteria even better than a variety of paid tools. On top of that, it is also flexible enough to meet the needs of individuals, B2B and B2C businesses, those operating in retail, accounting, real estate, construction, or any other industry.

It blends easily with all your ongoing sales processes

Once installed, HubSpot CRM will run in the background of all tools you are already using, and you will be able to trigger it whenever you need it. The list of available integrations is very long, and includes products such as Pipedrive CRM, SugarCRM, Bigcommerce, Gravity Forms, Base CRM, Google Chrome, Google Dynamics, Snapengage, Dropbox, and many more (see the integrations tab above for a full list). Basically, HubSpot is applicable in any software ecosystem, and blends easily in all processes and operations instead of asking you to modify those to its benefit.

Intuitive interface and lead importing

As our experts like to call it, HubSpot CRM is a restless and powerful automation system, which will eventually help businesses close deals faster and cut the time they are spending on arranging customer documentation. It also offers some of the most powerful data enrichment functionalities, thanks to which you can import leads from your emails with a single click. Another way in which HubSpot CRM perfects the art of efficient customer relationship management is with fast leads backlog, and the intuitive interface that doesn’t require any training or complex installations to master.

Overview of HubSpot CRM Features

  • Customize views
  • Deal and Task Board
  • Hubspot Marketing Synchronization
  • Drag and Drop Communicator
  • Email Integration
  • Phone Integration
  • Website Integration
  • Enrichment
  • Social Media
  • Company Database
  • Website Visitors
  • Email Connections
  • Sidekick Integration
  • CRM Details
  • Templates, Tracking, and Scheduling

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This award is given to the best product in our CRM Software category. It highlights its superior quality and underlines the fact that it's a leader on the market.

HubSpot CRM Position In Our Categories

Since businesses have specific business demands, it is only practical that they steer clear of subscribing to a one-size-fits-all, “perfect” software solution. Be that as it may, it would be hard to try to stumble on such an app even among branded software products.
The sensible thing to do should be to shortlist the numerous chief aspects that entail research such as crucial features, plans, technical skill capability of staff members, organizational size, etc. After which, you must perform your product research through and through. Read some HubSpot CRM evaluations and explore the other software programs in your list in detail. Such comprehensive research guarantees you steer clear of unsuitable applications and select the system which has all the aspects you require business requires.

Position of HubSpot CRM in our main categories:

TOP 1

HubSpot CRM is top 1 CRM Software product

HubSpot CRM is also listed in the following subcategories:

Each enterprise has its own characteristics, and may require a particular type of CRM Software solution that will be designed for their company size, type of customers and employees and even specific industry they deal with. You should not count on getting an ideal solution that will work for each business regardless of their history is. It may be a good idea to read a few HubSpot CRM CRM Software reviews first and even then you should remember what the solution is intended to do for your business and your workers. Do you require an easy and intuitive app with only elementary functions? Will you actually make use of the advanced tools required by pros and large enterprises? Are there any particular tools that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a solid service that will fit your budget.

How Much Does HubSpot CRM Cost?

HubSpot CRM Pricing Plans:

Free Trial

Free

Free

Starter

$50/month

Basic

Starts at $200/month

Professional

Starts at $800/month

Enterprise

Starts at $2,400/month

HubSpot CRM is 100% free and includes the following features for an unlimited amount of time:

  • Contact management
  • Contact & company features
  • Company records
  • Gmail & Outlook integration
  • Documents
  • Forms
  • Contact activity
  • Facebook & Instagram lead ads
  • Canned snippets
  • Email scheduling
  • Email tracking notifications
  • Email templates
  • Conversations inbox
  • Team email
  • Live chat
  • Conversational bots
  • Calling
  • Meetings
  • Deals
  • Tasks
  • Ticketing
  • Reporting dashboard
  • Prospects

 

User Satisfaction

Positive Social Media Mentions 107
Negative Social Media Mentions 1

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HubSpot CRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HubSpot CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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HubSpot CRM Comparisons

HubSpot CRM user reviews

Awesome system.

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.07.2019 Company Size: More than 100 Employees Industry: Oil & Energy

sean paulreview

Read full review >
sean paul
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 10.05.2019 Company Size: N/A Industry: N/A

Fantastic!

Read full review >
Alina Terebetska
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 08.05.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

The best CRM tool

Read full review >
Anonymous Reviewer
5/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 02.05.2019 Company Size: 51-100 Employees Industry: Information Technology and Services

not good customer service

Read full review >
Nery Ralon
2/5

Overall Impression

1/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 19.04.2019 Company Size: 1-10 Employees Industry: Marketing and Advertising

What are HubSpot CRM pricing details?

HubSpot CRM Pricing Plans:

Free Trial

Free

Free

Starter

$50/month

Basic

Starts at $200/month

Professional

Starts at $800/month

Enterprise

Starts at $2,400/month

HubSpot CRM is 100% free and includes the following features for an unlimited amount of time:

  • Contact management
  • Contact & company features
  • Company records
  • Gmail & Outlook integration
  • Documents
  • Forms
  • Contact activity
  • Facebook & Instagram lead ads
  • Canned snippets
  • Email scheduling
  • Email tracking notifications
  • Email templates
  • Conversations inbox
  • Team email
  • Live chat
  • Conversational bots
  • Calling
  • Meetings
  • Deals
  • Tasks
  • Ticketing
  • Reporting dashboard
  • Prospects

 

What integrations are available for HubSpot CRM?

HubSpot supports integrations with the following business systems and applications:

  • GoToWebinar
  • Salesforce
  • Pocket
  • Instapaper
  • Magento
  • Zapier
  • Wistia
  • LeadPages
  • SurveyMonkey
  • Shopify
  • Brightinfo
  • Invoca
  • SlideShare
  • Eventbrite
  • WordPress
  • Google Chrome
  • Google Drive
  • DropBox
  • Sidekick
  • Base CRM
  • Pipedrive CRM
  • Bigcommerce
  • Snapengage
  • Gravity Forms
  • DataHero
  • Wufoo Forms
  • Uberflip
  • Netsuite
  • Zoho CRM
  • SugarCRM
  • ReadyTalk
  • GoChime
  • Zerys
  • Scripted
  • Microsoft Dynamics
  • Membrain
  • RelateIQ
  • Perfect Audience
  • HelloSign
  • Appcues
  • Infer
  • HubSpot Marketing, Sales & Service

HubSpot CRM average rating:

Average score
4.8/5 (18 user reviews)
5/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

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The most favorable review

Kim

PROS: I like the fact that I can accomplish everything I set out within HubSpot. In the beginning I needed more time to find out how it works and where the options are. Its customer support team is one of the best and they have assisted me through every step of the program. I find its tools useful and practical.

CONS: It can be quite complicated when you need to edit a page because you have to go into three different places in order to make several clicks and edits. In my opinion, they could improve product’s caching issues.

Reviewed 2 years ago

Read full review >

The least favorable review

Nery Ralon

PROS: Basic and simple CRM. I did not have to go through as long as a training as compared to salesforce

CONS: the customer support is the worst. I try to talk to customer support for trouble shooting, and they just keep you on the line for a long time. Then when I schedule something, the rep does not even show up.

Reviewed 6 months ago

Read full review >

More reviews from 18 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Awesome system.

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.07.2019 Company Size: More than 100 Employees Industry: Oil & Energy

PROS: It has capabilities to integrate and develop content adapted to a sales system such as to edit emails and work groups.

CONS: It can improve aspects such as the evaluation and the final design of each project; as well as access.

What do you think about this review? Great Poor

sean paulreview

Read full review >
sean paul
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 10.05.2019 Company Size: N/A Industry: N/A

PROS: bitshoping(dot)net our site luxury shopping with bitcoin is a online shopping store . Our shopping inventory includes each and every product, starting from stylish watches to innovative electronics and smartphones to imported men and women wear. Toddler and infant clothing collection as well as baby toiletries are also ready to purchased from our shopping place.

CONS: bitshoping(dot)net our site luxury shopping with bitcoin is a online shopping store . Our shopping inventory includes each and every product, starting from stylish watches to innovative electronics and smartphones to imported men and women wear. Toddler and infant clothing collection as well as baby toiletries are also ready to purchased from our shopping place.

What do you think about this review? Great Poor

Fantastic!

Read full review >
Alina Terebetska
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 08.05.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: Easy to use and scalable service to fulfill all clients' requirements

CONS: -

What do you think about this review? Great Poor

The best CRM tool

Read full review >
Anonymous Reviewer
5/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 02.05.2019 Company Size: 51-100 Employees Industry: Information Technology and Services

PROS: I'm using free version and it is excellent - it saves time and energy, automates features like emailing, collects info from the data entered and provides valuable insight through dashboard and analytics. You can always rely on the info provided and analytics from the dashboard.

CONS: Sometimes it slows down a bit, usually due to maintenance but they always advise you if experiencing difficulties. It may change the appearance of some items (like my signature) although everything is ok. Basically, I have nothing bad to say about it - still haven't tried all the features since using free package.

What do you think about this review? Great Poor

not good customer service

Read full review >
Nery Ralon
2/5

Overall Impression

1/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 19.04.2019 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: Basic and simple CRM. I did not have to go through as long as a training as compared to salesforce

CONS: the customer support is the worst. I try to talk to customer support for trouble shooting, and they just keep you on the line for a long time. Then when I schedule something, the rep does not even show up.

What do you think about this review? Great Poor

Unique but expensive. Commit to spending time and money.

Read full review >
Anonymous Reviewer
3/5

Overall Impression

2/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 04.01.2019 Company Size: N/A Industry: N/A

PROS: Hubspot offers free tutorials and training that help users understand web marketing. The CRM is free and some basic features come with a $50/month subscription. So there are a few benefits for those who don't have large budgets.

CONS: My sense is that they don't really know how to accommodate a small business user. Hubspot's pricing ramps very rapidly and, unless you are committed to spending 10x from the entry level, few of the effective benefits they offer are really available. We also found that their technical support didn't really answer the questions. When we asked something, we always got back a link with the implied RFM mentality. The problem is that the links address generic questions and they are sometimes stale.

What do you think about this review? Great Poor

Hubspot – Great for Marketing Automation, support and a lite CRm

Read full review >
Parker Nelson
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 17.12.2018 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: It looks great and has a THRIVING community, but mostly focused on inbound marketing Good for small company looking to have a one-stop-shop for marketing automation and CRM functionality

CONS: There are a few 1. The inbound community is HEAVILY focused on having prospects come TO YOU rather than being proactive in your outreach. As a result, there are certain limits 2. Additionally, it's not the most robust CRM I've used. If you're really looking to drill down into reporting functionality and filter prospects it's clunkier than some other CRM's out there

What do you think about this review? Great Poor

Satisfactory and guaranteed implementation on the use of this work tool.

Read full review >
Fran Maita
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.11.2018 Company Size: 51-100 Employees Industry: Consumer Electronics

PROS: Each part of this tool is well structured, the login, browsing through each panel, user registration; denote the quality of this work tool. In what I use, it facilitates the process in areas such as communication and online billing.

CONS: The tool has some details of use that prevent doing quality work. It does not have a system for downloading reports in PDF format, as a tool that shows statistics up to date.

What do you think about this review? Great Poor

Hubspot helped us to increase number of visitors

Read full review >
Maggie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.10.2018 Company Size: 11-50 Employees Industry: Information Technology

PROS: HubSpot offers clear and understandable tools and features and it is extremely easy to use. You can always ask its support team for assistance or you can find online trainings in order to figure out how to use this tool. It offers great marketing solutions and lot of resources for best practice. It allows you to focus on creating more professional content without worrying about tech details of website management process.

CONS: In my opinion some areas of reporting fatures are more comprehensive than others, but on the other side, they constantly provide new updates and work on product’s improvement.

Vendor reply

Hi Maggie! Thank you for nice review, I'm glad to hear that you have been so happy with HubSpot! As far as room for improvement - I would love to hear more about which features of the reporting tool are not as comprehensive as you'd like. The reporting tool is constantly evolving and expanding and we hope to make it as useful as possible! Feel free to send any further details you have to carl@hubspot.com and I'd be more than happy to continue the conversation over there. Thank you again for the review!

What do you think about this review? Great Poor

Hubspot offers great integrations and features, I highly recommend it

Read full review >
Mario
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.10.2018 Company Size: More than 100 Employees Industry: Information Technology

PROS: I needed a tool that would help me to improve marketing strategies and to integrate various aspects of the job into one comprehensive platform. We use Hubspot for 6 months and we are still learning new features and tools. It has great integration with Salesforce which helps us to build omni-channel strategies. It offers blogs, emails, landing pages, newsletters to smart list and lot of other tools.

CONS: They could add new options for social media sharing and options to add or delete contacts into smart lists.

Vendor reply

Hello Mario! Thank you so much for your review! I'm glad to hear you have been so happy with the HubSpot platform - it sounds like you are really taking advantage of all the tools it offers. As far as room for improvement - I would love to hear more about your suggestions for social media sharing and adding or deleting contacts from smart lists. For social media sharing, what kind of further tools or abilities are you hoping to see? Are there certain social media platforms you would like to see integrated with HubSpot? And as for adding or removing contacts from smart lists - are you referring to the fact that you cannot manually add/remove contacts from smart lists if they don't/do fit the smart criteria. One way to get around this is to create additional static inclusion or exclusion lists following the instructions laid out on the knowledge doc below. You can then adjust the criterion of the original smart list to include or not include contacts that are on this static list. https://knowledge.hubspot.com/articles/kcs_article/lists/how-do-i-add-contacts-on-a-static-list-to-a-smart-list I would love to hear more about your suggestions, feel free to continue the conversation with me at carl@hubspot.com Thank you again for taking the time to write this review!

What do you think about this review? Great Poor

Hubspot is my favorite platform for managing my websites

Read full review >
Meghan
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.08.2018 Company Size: More than 100 Employees Industry: Information Technology

PROS: HubSpot provides you with new ideas on how to create your content by checking their blog posts anytime. Its report features are customizable and you can even extract the data you need. The other good thing is that you can always rely on their customer support team if you have troubles with creating specific list of leads. It allows you to send emails to more than 65k contacts.

CONS: I don’t like that when I want to get specific information about the clicks on the page I have to use Google analytics. They could implement this feature within the program.

What do you think about this review? Great Poor

HubSpot is perfect tool for increasng traffic on your web page

Read full review >
Kim
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.02.2018 Company Size: 11-50 Employees Industry: Information Technology

PROS: I like the fact that I can accomplish everything I set out within HubSpot. In the beginning I needed more time to find out how it works and where the options are. Its customer support team is one of the best and they have assisted me through every step of the program. I find its tools useful and practical.

CONS: It can be quite complicated when you need to edit a page because you have to go into three different places in order to make several clicks and edits. In my opinion, they could improve product’s caching issues.

What do you think about this review? Great Poor

This is perfect and intuitive solution

Read full review >
Matthew
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.01.2018 Company Size: More than 100 Employees Industry: Information Technology

PROS: When we started with Hubspot our workflow has become much easier, we can integrate on-site-code and have an access into our page. We can see what each customer has seen or done on our website. We can turn email visitors into leads and it is much more useful than outbound marketing. We always know what features our customers want or need. I personally like its snapengage integration which is extremely interesting tool.

CONS: I don’t like the price for small business is $200 on a monthly basis plus onboarding fee. The product is great and it does the job even though I haven’t run into all its features.

What do you think about this review? Great Poor

This platform has everything you need for managing your websites

Read full review >
François
4/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.01.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: This platform has everything you need starting from blogging platform, customer database, keywords grader tool, analytics, email marketing, campaign automation, workflows, social media management to competitor analysis. There is even an ability to host your website on Hubspot too and to personalize your contents. There are options to create own lists of leads and sales, align marketing and sales.

CONS: This tool is not 100% perfect but the fact is that their customer support team works hard in order to improve the product. They could include an option where we can swap content pieces within an existing workflow instead of creating new one. Also, an option to set up a folder structure for content and images.

What do you think about this review? Great Poor

This is wonderful marketing tool

Read full review >
Michael
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.01.2018 Company Size: More than 100 Employees Industry: Information Technology

PROS: Within HubSpot you can find great SEO tools and content management and lot of functionality in order to increase leads. It offers powerful competitive tools and SEO measures so you can understand your current place in the market. The UI is easy to use and easy to set up. They constantly release new features, updates and improvements.

CONS: It would be great if they could combine all components for successful marketing campaigns for better price.

What do you think about this review? Great Poor

This tool helps you to achieve your goals

Read full review >
Sasha
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.01.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: HubSpot is great solution for marketing strategies and we are able to provide better experience to our users. The team behind this product provides certifications for attending their trainings. You can take their sales certifications and inbound marketing in order to improve your business.

CONS: We had some issues with email section but it is not major issue or dislike.

What do you think about this review? Great Poor

We’ve used the HubSpot Inbound Marketing platform for the past 4 years

Read full review >
Jim Beran
4/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

4/5

Ease of Use

Published on: 22.12.2017 Company Size: N/A Industry: N/A

PROS: As a Director of Sales and Marketing I’m reluctant to write bad reviews, as I know how hard our employees work to “Delight” our customers. However, I am at a cross roads with how much time, effort financial resources we have devoted to HubSpot CRM. That bringing this matter to the public realm is our last resort in hoping to get a resolution to the issues we have experience with HubSpot’s CRM Customer Service & Developers. Brief background; we’ve used the HubSpot Inbound Marketing platform for the past 4 years via our reseller team which has been great, we are very pleased. 90 days ago, we made the commitment to switch CRM’s and migrate over 7000 contacts to the HubSpot CRM. It’s an understatement when I say HubSpot’s CRM customer service and developers are horrific!

CONS: Our experience is they either point you to a learning academy link or if they can’t fix by reading the script they escalate to a specialist, who then will eventually send you to a link or tell you that it simply can’t be done. Our favorite is when they tell you that what you are asking for is a “good idea” and to please go to the HubSpot community and submit your idea to see if it gets enough likes for a developer to take a look at. Our biggest problem and the number one reason for this bad review of HubSpot CRM is the email integration. This is a major selling point of the system that we were excited about, but has become our number one source of irritation. First, HubSpot only offers 3 ways of email integration: Gmail, Office 365, and imap. We were glad to see the imap integration, since our company has an exchange server, but this is where it goes down hill fast. We like many companies in the modern cyber world have different credentials for imap and smtp, so the integration will not work. We tried to resolve this with our IT service provider and their developers, as our IT Team felt they had a simple solution that could actually help HubSpot with other customers, but were told that’s not how it works. So, our options are to go with Gmail Alias (Not Happening), Lower our security (Not Happening) or finally take our company to Office 365(Maybe, because we really need the email integration to work). We would prefer a solution be provided by HubSpot. But HubSpot basically comes across as authoritarian, simply this is it take it or leave. For a company the boast they have upwards of 40K clients, we certainly can’t be the only HubSpot client that has this issue. Caveat emptor, do your homework regarding HubSpot’s CRM customer service/developers and their lack of concern, flexibility and arrogance. Our email issue is over 60 days old with the following service tickets opened and closed with no resolve; 757847, 789815, 795384, 851058.

What do you think about this review? Great Poor

Hubspot has great marketing tools

Read full review >
Jillian
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.12.2017 Company Size: 11-50 Employees Industry: Information Technology

PROS: HubSpot offers intuitive UI and this means that lead management and marketing automation easy to set up. This is extremely useful product for our marketing department. It allows us to create landing pages, email workflows, reports and form. The support team is great and always willing to help.

CONS: I cannot think of anything right now.

What do you think about this review? Great Poor
Reviewed By Nestor Gilbert
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