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HubSpot CRM REVIEW

CRM Software

10 user reviews
USER SATISFACTION 99%
OUR SCORE 9.8

What is HubSpot CRM?

HubSpot CRM is one of the leading CRM apps currently available on the market and a winner of our Expert’s Choice Award for 2018.

Free and simple, HubSpot CRM is built to be a platform that allows sales teams to get started quickly without making much of a change in their existing workflow. It is a solution ideal for companies that are still starting to recognize the value of CRM and want to try it out or for enterprises that are not using their existing CRM systems to their fullest potential.

HubSpot CRM is a smart and easy option that carries all the necessary basic features but without the often confusing complexity many other CRM platforms have. Beginners and mid-market companies will also appreciate the fact that HubSpot CRM is currently a certified, premier Google partner, and is a solution that suits well all niches and industries.

HubSpot will help you easily create beautiful contact and company profiles, as it can neatly organize every single detail from your customers’ communication with you. It effectively assigns and tracks your deals, controls the performance of your agents, and offers a single, detailed dashboard where all team members can keep track of the company’s activities. If you are already a HubsSpot Sales user you can also use HubSpot CRM for more effective inbound sales.

At the same time, HubSpot is one of the best-integrated CRM platforms on the market and no other free CRM solution can offer the same level of integration. Some of the popular apps it integrates with are Microsoft Dynamics, Salesforce, Zapier, Shopify and many other tools.

Interested users can also take a look at HubSpot Marketing – an advanced system from the HubSpot suite that will align their CRM and marketing efforts in the service of improved traffic and conversion rates. The system helps develop successful lead generation strategies, primarily by enabling users to optimize their website content and distribute it among the right influencers and audiences.

Overview of HubSpot CRM Benefits

It’s free and available to you regardless of budget

What makes HubSpot CRM a better solution than most CRMs today? First of all, it’s available completely for free. Any business, regardless of budget, can use HubSpot CRM at no cost and integrate it with just as many business systems and applications as necessary.

You can link it to all locations of your sales processes

The first and most important advantage of HubSpot CRM is that you can link it to all places and locations where your modernized sales processes are taking place, including your websites, email service providers, social media profiles, phone calls, and more.

It’s a flexible and powerful solution

HubSpot CRM will help you close more deals with less work involved, because it organizes and tracks each aspect of your sales pipeline, and helps you grow it and develop in the right direction. The data insights it provides are simply unparalleled, and will certainly help your agents save time they usually spend on research. You can enjoy as much as 1,000,000 contacts and users, and unlimited storage, all available for free. Unlike what you’d normally expect from a free software system, HubSpot actually responds to effectiveness criteria even better than a variety of paid tools. On top of that, it is also flexible enough to meet the needs of individuals, B2B and B2C businesses, those operating in retail, accounting, real estate, construction, or any other industry.

It blends easily with all your ongoing sales processes

Once installed, HubSpot CRM will run in the background of all tools you are already using, and you will be able to trigger it whenever you need it. The list of available integrations is very long, and includes products such as Pipedrive CRM, SugarCRM, Bigcommerce, Gravity Forms, Base CRM, Google Chrome, Google Dynamics, Snapengage, Dropbox, and many more (see the integrations tab above for a full list). Basically, HubSpot is applicable in any software ecosystem, and blends easily in all processes and operations instead of asking you to modify those to its benefit.

Intuitive interface and lead importing

As our experts like to call it, HubSpot CRM is a restless and powerful automation system, which will eventually help businesses close deals faster and cut the time they are spending on arranging customer documentation. It also offers some of the most powerful data enrichment functionalities, thanks to which you can import leads from your emails with a single click. Another way in which HubSpot CRM perfects the art of efficient customer relationship management is with fast leads backlog, and the intuitive interface that doesn’t require any training or complex installations to master.

Overview of HubSpot CRM Features

  • Customize views
  • Deal and Task Board
  • Hubspot Marketing Synchronization
  • Drag and Drop Communicator
  • Email Integration
  • Phone Integration
  • Website Integration
  • Enrichment
  • Social Media
  • Company Database
  • Website Visitors
  • Email Connections
  • Sidekick Integration
  • CRM Details
  • Templates, Tracking, and Scheduling

Awards & Quality Certificates

HubSpot CRM Position In Our Categories

Position of HubSpot CRM in our main categories:

1

HubSpot CRM is top 1 CRM Software product

1

HubSpot CRM is 1
CRM Software product


HubSpot CRM is also listed in the following subcategories:

Category:Position:Category:Position:
Online CRM Software#1 Social CRM Software#1
Category:Position:
Online CRM Software#1
Social CRM Software#1

There are well-liked and widely used systems in each software group. But are they automatically the best fit for your organization’s unique wants? A market-leading software solution may have thousands of users, but does it present what you require? For this reason, do not blindly shell out for popular systems. Read at least a few HubSpot CRM reviews and mull over the elements that you wish to have in the software such as the fees, main functionality, available integrations etc. Then, shortlist a few apps that fit your needs. Check out the free trials of these products, read online opinions, get clarifications from the vendor, and do your investigation systematically. This profound groundwork is certain to assist you select the finest software platform for your organization’s unique requirements.

How Much Does HubSpot CRM Cost?

HubSpot CRM Pricing Plans:

Free

  • Lead analytics dashboard
  • Lead flows
  • Collected forms
  • Contact activity
  • Contact management
  • Contact & company insights

Starter – $50/month

  • All Free features, plus:
  • HubSpot branding removed
  • Custom form fields
  • Phone & email support

Basic – Starting at $200/month (billed annually)

  • All Starter features, plus:
  • Blog & content creation tools
  • SEO & content strategy
  • Mobile optimization
  • Social media
  • Email marketing
  • Calls-to-action
  • Landing pages
  • Analytics dashboards
  • Standard SSL certificate
  • Subdomain availability
  • Limited to 3,000 website sessions/month

 Professional – Starting at $800/month (billed annually)

  • All Basic features, plus:
  • Marketing automation
  • Goal-based nurturing
  • Salesforce integration
  • Smart content
  • Attribution reporting
  • User roles
  • A/B testing
  • Comes with unlimited website sessions

Enterprise – Starting at $2,400/month (billed annually)

  • Custom revenue reporting
  • Custom event reporting
  • Custom event triggers
  • Predictive lead scoring
  • Contacts reporting
  • Company reporting
  • Event-based segmentation
  • Comes with unlimited website sessions

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HubSpot CRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HubSpot CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

107

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Free
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are HubSpot CRM pricing details?

HubSpot CRM Pricing Plans:

Free

  • Lead analytics dashboard
  • Lead flows
  • Collected forms
  • Contact activity
  • Contact management
  • Contact & company insights

Starter – $50/month

  • All Free features, plus:
  • HubSpot branding removed
  • Custom form fields
  • Phone & email support

Basic – Starting at $200/month (billed annually)

  • All Starter features, plus:
  • Blog & content creation tools
  • SEO & content strategy
  • Mobile optimization
  • Social media
  • Email marketing
  • Calls-to-action
  • Landing pages
  • Analytics dashboards
  • Standard SSL certificate
  • Subdomain availability
  • Limited to 3,000 website sessions/month

 Professional – Starting at $800/month (billed annually)

  • All Basic features, plus:
  • Marketing automation
  • Goal-based nurturing
  • Salesforce integration
  • Smart content
  • Attribution reporting
  • User roles
  • A/B testing
  • Comes with unlimited website sessions

Enterprise – Starting at $2,400/month (billed annually)

  • Custom revenue reporting
  • Custom event reporting
  • Custom event triggers
  • Predictive lead scoring
  • Contacts reporting
  • Company reporting
  • Event-based segmentation
  • Comes with unlimited website sessions

What integrations are available for HubSpot CRM?

HubSpot supports integrations with the following business systems and applications:

  • GoToWebinar
  • Salesforce
  • Pocket
  • Instapaper
  • Magento
  • Zapier
  • Wistia
  • LeadPages
  • SurveyMonkey
  • Shopify
  • Brightinfo
  • Invoca
  • SlideShare
  • Eventbrite
  • WordPress
  • Google Chrome
  • Google Drive
  • DropBox
  • Sidekick
  • Base CRM
  • Pipedrive CRM
  • Bigcommerce
  • Snapengage
  • Gravity Forms
  • DataHero
  • Wufoo Forms
  • Uberflip
  • Netsuite
  • Zoho CRM
  • SugarCRM
  • ReadyTalk
  • GoChime
  • Zerys
  • Scripted
  • Microsoft Dynamics
  • Membrain
  • RelateIQ
  • Perfect Audience
  • HelloSign
  • Appcues
  • Infer

User reviews


User reviews in total: 10

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Average Rating:

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The most favorable review

Maggie

4 months ago


Pros: HubSpot offers clear and understandable tools and features and it is extremely easy to use. You can always ask its support team for assistance or you can find online trainings in order to figure out how to use this tool. It offers great marketing solutions and lot of resources for best practice. It allows you to focus on creating more professional content without worrying about tech details of website management process.

Cons: In my opinion some areas of reporting fatures are more comprehensive than others, but on the other side, they constantly provide new updates and work on product’s improvement.

The least favorable review

François

7 months ago


Pros: This platform has everything you need starting from blogging platform, customer database, keywords grader tool, analytics, email marketing, campaign automation, workflows, social media management to competitor analysis. There is even an ability to host your website on Hubspot too and to personalize your contents. There are options to create own lists of leads and sales, align marketing and sales.

Cons: This tool is not 100% perfect but the fact is that their customer support team works hard in order to improve the product. They could include an option where we can swap content pieces within an existing workflow instead of creating new one. Also, an option to set up a folder structure for content and images.

Published 4 months ago
Verified
user
HubSpot offers clear and understandable tools and features and it is extremely easy to use. You can always ask its support team for assistance or you can find online...


Vendor Reply

Hi Maggie!

Thank you for nice review, I'm glad to hear that you have been so happy with HubSpot!

As far as room for improvement - I would love to hear more about which features of the reporting tool are not as comprehensive as you'd like. The reporting tool is constantly evolving and expanding and we hope to make it as useful as possible!

Feel free to send any further details you have to carl@hubspot.com and I'd be more than happy to continue the conversation over there.

Thank you again for the review!


What do you think about this review? Great Poor
Published 5 months ago
Verified
user
I needed a tool that would help me to improve marketing strategies and to integrate various aspects of the job into one comprehensive platform. We use Hubspot for 6...


Vendor Reply

Hello Mario!

Thank you so much for your review! I'm glad to hear you have been so happy with the HubSpot platform - it sounds like you are really taking advantage of all the tools it offers.

As far as room for improvement - I would love to hear more about your suggestions for social media sharing and adding or deleting contacts from smart lists.

For social media sharing, what kind of further tools or abilities are you hoping to see? Are there certain social media platforms you would like to see integrated with HubSpot?

And as for adding or removing contacts from smart lists - are you referring to the fact that you cannot manually add/remove contacts from smart lists if they don't/do fit the smart criteria. One way to get around this is to create additional static inclusion or exclusion lists following the instructions laid out on the knowledge doc below. You can then adjust the criterion of the original smart list to include or not include contacts that are on this static list. https://knowledge.hubspot.com/articles/kcs_article/lists/how-do-i-add-contacts-on-a-static-list-to-a-smart-list

I would love to hear more about your suggestions, feel free to continue the conversation with me at carl@hubspot.com

Thank you again for taking the time to write this review!


What do you think about this review? Great Poor
Published 5 months ago
Verified
user
HubSpot provides you with new ideas on how to create your content by checking their blog posts anytime. Its report features are customizable and you can even extract the...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
I like the fact that I can accomplish everything I set out within HubSpot. In the beginning I needed more time to find out how it works and where the options are. Its...



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Published 7 months ago
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user
When we started with Hubspot our workflow has become much easier, we can integrate on-site-code and have an access into our page. We can see what each customer has seen...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
This platform has everything you need starting from blogging platform, customer database, keywords grader tool, analytics, email marketing, campaign automation,...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
Within HubSpot you can find great SEO tools and content management and lot of functionality in order to increase leads. It offers powerful competitive tools and SEO...



1 person thinks this review is helpful

What do you think about this review? Great Poor
Published 7 months ago
Verified
user
HubSpot is great solution for marketing strategies and we are able to provide better experience to our users. The team behind this product provides certifications for...



What do you think about this review? Great Poor
Published 8 months ago
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user
As a Director of Sales and Marketing I’m reluctant to write bad reviews, as I know how hard our employees work to “Delight” our customers. However, I am at a cross...



1 person thinks this review is helpful

What do you think about this review? Great Poor
Published 8 months ago
Verified
user
HubSpot offers intuitive UI and this means that lead management and marketing automation easy to set up. This is extremely useful product for our marketing department. It...



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