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User review of HubSpot CRM

not good customer service

- by Nery Ralon

USER SATISFACTION

RECOMMENDATION
3 out of 7
Unlikely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Basic and simple CRM. I did not have to go through as long as a training as compared to salesforce

What aspects are problematic or could work better?

the customer support is the worst. I try to talk to customer support for trouble shooting, and they just keep you on the line for a long time. Then when I schedule something, the rep does not even show up.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
2
mediocre
Email Marketing
2
mediocre
Campaign Management
2
mediocre

Analytics

Reports
2
mediocre
ROI Analytics
2
mediocre

Integrations

API
2
mediocre
Calendar & Contacts Sync
2
mediocre
Export & Import of Data
2
mediocre
Available Integrations
2
mediocre
Social Network Integration
2
mediocre

Customer Service

Call Center Tools
1
very poor
Issue Tracking
1
very poor
Support Portal
1
very poor
Knowledge Base Management
1
very poor

General Features

Collaboration Features
3
ok
Dashboard
3
ok
Overall Performance
3
ok
Access & Role Management
3
ok
Mobile Support
1
very poor
Customization
2
mediocre
File Management
1
very poor
Language Support
3
ok
Security
2
mediocre