User review
of HubSpot Smart CRM
not good customer service
-
by Nery Ralon
USER SATISFACTION
RECOMMENDATION Unlikely
3 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION mediocre
2out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Basic and simple CRM. I did not have to go through as long as a training as compared to salesforce
What aspects are problematic or could work better?
the customer support is the worst. I try to talk to customer support for trouble shooting, and they just keep you on the line for a long time. Then when I schedule something, the rep does not even show up.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management mediocre
2
Email Marketing mediocre
2
Campaign Management mediocre
2
Analytics
Reports mediocre
2
ROI Analytics mediocre
2
Integrations
API mediocre
2
Calendar & Contacts Sync mediocre
2
Export & Import of Data mediocre
2
Available Integrations mediocre
2
Social Network Integration mediocre
2
Customer Service
Call Center Tools very poor
1
Issue Tracking very poor
1
Support Portal very poor
1
Knowledge Base Management very poor
1
General Features
Collaboration Features ok
3
Dashboard ok
3
Overall Performance ok
3
Access & Role Management ok
3
Mobile Support very poor
1
Customization mediocre
2
File Management very poor
1
Language Support ok
3
Security mediocre
2
