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User review of HubSpot CRM

The best CRM tool

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I'm using free version and it is excellent - it saves time and energy, automates features like emailing, collects info from the data entered and provides valuable insight through dashboard and analytics. You can always rely on the info provided and analytics from the dashboard.

What aspects are problematic or could work better?

Sometimes it slows down a bit, usually due to maintenance but they always advise you if experiencing difficulties. It may change the appearance of some items (like my signature) although everything is ok. Basically, I have nothing bad to say about it - still haven't tried all the features since using free package.

What features/services would you like to see in future versions of this product?

They've just updated their UI and it works great - all important information in one place. You can also customize your Hubspot property appearance. For now, I think they are in the good place.

What specific problems in your company were solved by this product?

Sales communication and database creation. Email campaigns automated and gives you more time to focus on more important things.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to automate out sales and marketing related processes
  • It offers us detailed analytics that lets us plan our future strategies more efficiently

PRICING & COSTS

What was the cost of implementing this product?

don't know

What is your total annual cost for using this product?

don't know

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

don't know

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
5
amazing
Customer Management
5
amazing
Task Management
5
amazing
Contract Management
4
very good
Email Marketing
5
amazing
Campaign Management
5
amazing

Analytics

Reports
5
amazing
ROI Analytics
4
very good

Integrations

Calendar & Contacts Sync
5
amazing
Export & Import of Data
5
amazing

Customer Service

Issue Tracking
3
ok
Support Portal
3
ok

General Features

Collaboration Features
5
amazing
Dashboard
5
amazing
Overall Performance
5
amazing
Customization
5
amazing
File Management
5
amazing