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User review of HubSpot

Terrible service and dishonest sales tactics

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
4 out of 7
Maybe
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Hubspot offers an almost complete suite of marketing tools.

What aspects are problematic or could work better?

my biggest issues with Hubspot are:
- the sales consultant promised it would provide data features which aren't available. when I tried to address this with the sales consultant I was accused of trying "to misrepresent the conversation" and that he felt "there is a lot of selective hearing involved in all of our conversations to date". I dont think it is appropriate to make such claims about your customers.

What features/services would you like to see in future versions of this product?

as a complete inbound platform we would like to see Hubspot natively connect with other content channels like Pinterest.

What specific problems in your company were solved by this product?

unfortunately it is too early to tell as we have halted our onboarding of hubspot to work through the promises made by the sales consultant. Hopefully, we can sort something out soon.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Drip.com

Why did you decide to change it?

we changed to have all our marketing available on a single platform. all social, blog and email.

Are you satisfied with the change?

no.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

~$5000

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

yes

FEATURE DETAILS

General Features

Collaboration Features
4
very good
Security
4
very good