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User review of iContact Pro

I’m loving it and I’m seeing how it has the potential to be great.

- by Mitchell

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Their people. We've been using a number of platforms before our business started to grow. After using them and looking into a bunch of others, the pricing and functionality were great. It was the folks and support that kept us content with iContact.

What aspects are problematic or could work better?

It'd be nice to have more automated functionality. More dynamic content should be displayed to prevent us from re-making varying campaigns in targetting a number of groups. We've sat down and had a good talk with our our rep regarding such needs. They've released newer products since going on board.

What specific problems in your company were solved by this product?

Getting iContact synchronized with our CRM can be highly complex. But moving to iContact has been simpler due to its one-on-one support. It's no longer a heavy burden for us to figure things out. We wanted to target customers specifically and they've come up with brilliant ideas for those.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Hospital & Health Care

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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