MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of IdeaScale
User review of IdeaScale

The app is easy to use and the customer support is excellent

- by Linda

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I am highly impressed with IdeaScale. The website is easy to design, the app is simple to use, and new members can join quickly. The vendor’s customer and IT support teams are top notch and the agents provide friendly and helpful assistance at all times of the day and night. Our support reps became our partners and helped us implement and use the CRM software successfully. Plus, the vendor keeps upgrading the product to continuously improve the user experience. I highly recommend IdeaScale to prospective users.

What aspects are problematic or could work better?

My peeve is not with IdeaScale but with government security regulations which are stringent and make it difficult to implement a solution like IdeaScale in government administration.

What specific problems in your company were solved by this product?

Crowdsourcing is an excellent way for any organization to get fresh ideas and information from their employees and the public. IdeaScale is an excellent app for creating effective crowdsourcing challenges. We have used this app for numerous crowdsourcing challenges where we’ve asked our employees for ideas and suggestions on a number of topics from technical processes to preferences for social picnics.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Government Administration

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

Share
Tweet
Share