The app is easy to use and the customer support is excellent

What are the best aspects of this product?

I am highly impressed with IdeaScale. The website is easy to design, the app is simple to use, and new members can join quickly. The vendor’s customer and IT support teams are top notch and the agents provide friendly and helpful assistance at all times of the day and night. Our support reps became our partners and helped us implement and use the CRM software successfully. Plus, the vendor keeps upgrading the product to continuously improve the user experience. I highly recommend IdeaScale to prospective users.

What aspects are problematic or could work better?

My peeve is not with IdeaScale but with government security regulations which are stringent and make it difficult to implement a solution like IdeaScale in government administration.

What specific problems in your company were solved by this product?

Crowdsourcing is an excellent way for any organization to get fresh ideas and information from their employees and the public. IdeaScale is an excellent app for creating effective crowdsourcing challenges. We have used this app for numerous crowdsourcing challenges where we’ve asked our employees for ideas and suggestions on a number of topics from technical processes to preferences for social picnics.

Are you a current user of this product?

Yes