Price

$2,500

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IdeaScale REVIEW

Customer Support Software

2 user reviews
USER SATISFACTION 97%
OUR SCORE 7.8

What is IdeaScale?

IdeaScale is a tool that offers businesses the ability to discover ideas and innovations from a pool of experts through top notch crowdsourcing processes. Employing advanced research protocols and tapping communities of experts, IdeaScale brings bright ideas to companies that are in need of special ideas for their projects or are in the lookout for fresh concepts that are viable from conceptualization to realization.

Overview of IdeaScale Benefits

IdeaScale simply helps businesses find ideas out of the box and develop them into something big.

  • You can explore ideas and thoughts and then share them to see how you can build on them.
  • You can find the ideas and then build the teams who can collaborate, evaluate, and prioritize which ideas are plausible and can be implemented to achieve your business goals.
  • You can develop a sustainable innovation pipeline by tapping insights from other parties and working to refine them to their fullest potential.

IdeaScale changes the way businesses find and develop the next best idea. Using an innovative platform unlike any other, IdeaScale relies on efficient crowdsourcing practices coupled with advanced research protocols and configurable tools. With a more reliable and structured innovation process, IdeaScale users can source new projects from a hive mind consistently and find ideas that suit their ultimate business goals.

Overview of IdeaScale Features

  • 1 Community
  • Logo Upload
  • Profanity Filter
  • Mobile Optimized
  • Custom Fields
  • Social Integration
  • Google Analytics
  • Innovation Widget
  • 99.5% Up-Time Guarantee
  • Resources & Training
  • Workflow Management
  • Idea Refinement
  • Evaluation Tool Set
  • SAML
  • Full API Access
  • Security/ SAS 70 Type II
  • Single Sign-On

What Problems Will IdeaScale Solve?

It helps you become a best selling product

Scentsy is a fast growing and highly successful business that has recently emerged to the top with the help of IdeaScale. While searching for an idea for their network of sellers, a Scentsy employee submitted a suggestion from within the IdeaScale community. The suggestion caught fire and resulted in Scentsy becoming the best selling product.

Speeding up the innovation process

IdeaScale also presented a unique opportunity to speed up the innovation process by involving external parties. This is the case of an automotive company that decided to include ideas from a wider community instead of sourcing and vetting them internally. With more ideas and more parties involved, the company determined the best innovations through voting and commenting. Needless to say, the brightest ideas were revealed within a minute, far less time than their usual process.

It cuts down program costs

R&D departments also love IdeaScale as it significantly impacts their performance. The Department of Energy reported that IdeaScale help in cutting down their program costs by as much as 90%. In particular, the Department sought the thoughts of IdeaScale community members on how to get the public involved in determining leading energy problems and then finding the best innovators to solve them.

IdeaScale Position In Our Categories

Position of IdeaScale in our main categories:

200

IdeaScale is one of the top 200 CRM Software products

200

IdeaScale is one of the top 200 Customer Support Software products

200

IdeaScale is one of the top 200
CRM Software products

200

IdeaScale is one of the top 200
Customer Support Software products


IdeaScale is also listed in the following subcategories:

Category:Position:
Feedback & Reviews Management Software#32

Companies have diverse wants and requirements and no software application can be perfect in such a situation. It is futile to try to find an ideal out-of-the-box software system that fulfills all your business requirements. The smart thing to do would be to adapt the solution for your specific requirements, staff member skill levels, budget, and other factors. For these reasons, do not rush and subscribe to well-publicized trendy systems. Though these may be widely used, they may not be the perfect fit for your unique needs. Do your groundwork, look into each short-listed system in detail, read a few IdeaScale reviews, call the maker for clarifications, and finally settle for the application that offers what you need.

How Much Does IdeaScale Cost?

IdeaScale Pricing Plans For Enterprises & Small Business:

Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.

Free

All the basic tools to jumpstart your tinkering process. Features include:

  • 5 Campaigns
  • Logo Upload
  • Profanity Filter
  • Mobile Optimized
  • Web Support

SMB – $2,500/year

Ideal for businesses with 500 employees or less.

  • 15 Campaigns
  • 10 Custom Fields
  • Social Integration
  • Public or Private Community
  • Read API Access

Enterprise & Special Plans – Contact for Pricing details

Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.

Both plans come with the following features:

  • Unlimited Campaigns
  • 20 Custom Fields
  • Dedicated Support & Training
  • Idea Refinement & Evaluation
  • Full API Access

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and IdeaScale reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with IdeaScale. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

16

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Canada
  • China
  • India
  • Japan
Pricing Model
  • Free
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are IdeaScale pricing details?

IdeaScale Pricing Plans:

Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.

Free

All the basic tools to jumpstart your tinkering process. Features include:

  • 5 Campaigns
  • Logo Upload
  • Profanity Filter
  • Mobile Optimized
  • Web Support

SMB – $2,500/year

Ideal for businesses with 500 employees or less.

  • 15 Campaigns
  • 10 Custom Fields
  • Social Integration
  • Public or Private Community
  • Read API Access

Enterprise & Special Plans – Contact for Pricing details

Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.

Both plans come with the following features:

  • Unlimited Campaigns
  • 20 Custom Fields
  • Dedicated Support & Training
  • Idea Refinement & Evaluation
  • Full API Access

What integrations are available for IdeaScale?

IdeaScale integrates with:

  • Facebook
  • Sharepoint
  • LinkedIn
  • Twitter
  • Yammer
  • Wordpress
  • OneLogin

User reviews


2 Reviews

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The most favorable review

Linda


Pros:
I am highly impressed with IdeaScale. The website is easy to design, the app is simple to use, and new members can join quickly. The vendor’s customer and IT support teams are top notch and the agents provide friendly and helpful assistance at all times of the day and night. Our support reps became our partners and helped us implement and use the CRM software successfully. Plus, the vendor keeps upgrading the product to continuously improve the user experience. I highly recommend IdeaScale to prospective users.

Cons:
My peeve is not with IdeaScale but with government security regulations which are stringent and make it difficult to implement a solution like IdeaScale in government administration.

The least favorable review

Clinton


Pros:
We reviewed other crowdsourcing challenge solutions and even thought of developing our own, but finally settled on IdeaScale for the Fix California Challenge. We received hundreds of ideas privately and through the online solution as well as thousands of comments and votes. We encouraged all comers to contribute their ideas and were impressed by the quality and quantity of suggestions received. The IdeaScale team worked closely with us to make the project a success. They also listened to our feedback to make their product better. We highly recommend this vendor and their software.

Cons:
The only minor drawbacks are limited ability to customize the pages and to encourage users to share. To be fair, the vendor is working on rectifying these limitations.


Linda

Verified
user
I am highly impressed with IdeaScale. The website is easy to design, the app is simple to use, and new members can join quickly. The vendor’s customer and IT support...

Clinton

Verified
user
We reviewed other crowdsourcing challenge solutions and even thought of developing our own, but finally settled on IdeaScale for the Fix California Challenge. We received...

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