MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

IdeaScale Review

IdeaScale
Our score: 7.8 User satisfaction: 97%

What is IdeaScale?

IdeaScale is a tool that offers businesses the ability to discover ideas and innovations from a pool of experts through top notch crowdsourcing processes. Employing advanced research protocols and tapping communities of experts, IdeaScale brings bright ideas to companies that are in need of special ideas for their projects or are in the lookout for fresh concepts that are viable from conceptualization to realization.

Overview of IdeaScale Benefits

IdeaScale simply helps businesses find ideas out of the box and develop them into something big.

  • You can explore ideas and thoughts and then share them to see how you can build on them.
  • You can find the ideas and then build the teams who can collaborate, evaluate, and prioritize which ideas are plausible and can be implemented to achieve your business goals.
  • You can develop a sustainable innovation pipeline by tapping insights from other parties and working to refine them to their fullest potential.

IdeaScale changes the way businesses find and develop the next best idea. Using an innovative platform unlike any other, IdeaScale relies on efficient crowdsourcing practices coupled with advanced research protocols and configurable tools. With a more reliable and structured innovation process, IdeaScale users can source new projects from a hive mind consistently and find ideas that suit their ultimate business goals.

Overview of IdeaScale Features

  • 1 Community
  • Logo Upload
  • Profanity Filter
  • Mobile Optimized
  • Custom Fields
  • Social Integration
  • Google Analytics
  • Innovation Widget
  • 99.5% Up-Time Guarantee
  • Resources & Training
  • Workflow Management
  • Idea Refinement
  • Evaluation Tool Set
  • SAML
  • Full API Access
  • Security/ SAS 70 Type II
  • Single Sign-On

What Problems Will IdeaScale Solve?

It helps you become a best selling product

Scentsy is a fast growing and highly successful business that has recently emerged to the top with the help of IdeaScale. While searching for an idea for their network of sellers, a Scentsy employee submitted a suggestion from within the IdeaScale community. The suggestion caught fire and resulted in Scentsy becoming the best selling product.

Speeding up the innovation process

IdeaScale also presented a unique opportunity to speed up the innovation process by involving external parties. This is the case of an automotive company that decided to include ideas from a wider community instead of sourcing and vetting them internally. With more ideas and more parties involved, the company determined the best innovations through voting and commenting. Needless to say, the brightest ideas were revealed within a minute, far less time than their usual process.

It cuts down program costs

R&D departments also love IdeaScale as it significantly impacts their performance. The Department of Energy reported that IdeaScale help in cutting down their program costs by as much as 90%. In particular, the Department sought the thoughts of IdeaScale community members on how to get the public involved in determining leading energy problems and then finding the best innovators to solve them.

IdeaScale Position In Our Categories

Knowing that companies have particular business-related demands, it is logical that they avoid buying an all-in-one, ”best” solution. Regardless, it would be hard to try to come across such an app even among well-known software solutions. The correct step to do would be to tabulate the numerous significant aspects which merit consideration such as essential features, costing, skill aptitude of staff, company size, etc. The second step is, you must conduct your product research through and through. Go over some of these IdeaScale evaluations and look into the other software solutions in your shortlist in detail. Such detailed product research ascertain you stay away from unfit applications and select the one which includes all the features you require company requires in sustaining growth.

Position of IdeaScale in our main categories:

TOP 500

IdeaScale is one of the top 500 CRM Software products

TOP 200

IdeaScale is one of the 200 Customer Support Software products

IdeaScale is also listed in the following subcategories:

Every organization has different requirements and requires a system that can be personalized for their size, kind of workers and customers, and the specific industry they are in. For these reasons, no platform can provide perfect features out-of-the-box. When you search a software system, first be sure what you need it for. Read some IdeaScale Customer Support Software reviews and ask yourself do you want basic tools or do you need complex tools? Are there any industry-specific features that you are searching for? Obtain the answers to these questions to help your search. There are multiple aspects that you need to reflect on and these include your finances, specific business needs, your company size, integration needs etc. Take your time, use a few free trials, and finally zero in on the system that offers all that you require to enhance your organization competence and productivity.

How Much Does IdeaScale Cost?

IdeaScale Pricing Plans:

Free Trial

Free

Free

SMB

$2,500/year

Enterprise & Special Plans

Contact vendor

Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.

Free

All the basic tools to jumpstart your tinkering process. Features include:

  • 5 Campaigns
  • Logo Upload
  • Profanity Filter
  • Mobile Optimized
  • Web Support

SMB – $2,500/year

Ideal for businesses with 500 employees or less.

  • 15 Campaigns
  • 10 Custom Fields
  • Social Integration
  • Public or Private Community
  • Read API Access

Enterprise & Special Plans – Contact for Pricing details

Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.

Both plans come with the following features:

  • Unlimited Campaigns
  • 20 Custom Fields
  • Dedicated Support & Training
  • Idea Refinement & Evaluation
  • Full API Access

User Satisfaction

Positive Social Media Mentions 28
Negative Social Media Mentions 1

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and IdeaScale reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with IdeaScale. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Free
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular IdeaScale Alternatives

Top Competitors To IdeaScale By Price

Product name:
Price:
by quote

Trending Customer Support Software Reviews

Product name:
Score:
Satisfaction:
8.0
100%
8.5
100%
8.0
N/A

IdeaScale Comparisons

IdeaScale user reviews

The app is easy to use and the customer support is excellent

Read full review >
Linda
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2019 Company Size: More than 100 Employees Industry: Government Administration

Outstanding platform for conducting crowdsourcing challenges

Read full review >
Clinton
4/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.09.2019 Company Size: 1-10 Employees Industry: N/A

What are IdeaScale pricing details?

IdeaScale Pricing Plans:

Free Trial

Free

Free

SMB

$2,500/year

Enterprise & Special Plans

Contact vendor

Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.

Free

All the basic tools to jumpstart your tinkering process. Features include:

  • 5 Campaigns
  • Logo Upload
  • Profanity Filter
  • Mobile Optimized
  • Web Support

SMB – $2,500/year

Ideal for businesses with 500 employees or less.

  • 15 Campaigns
  • 10 Custom Fields
  • Social Integration
  • Public or Private Community
  • Read API Access

Enterprise & Special Plans – Contact for Pricing details

Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.

Both plans come with the following features:

  • Unlimited Campaigns
  • 20 Custom Fields
  • Dedicated Support & Training
  • Idea Refinement & Evaluation
  • Full API Access

What integrations are available for IdeaScale?

IdeaScale integrates with:

  • Facebook
  • Sharepoint
  • LinkedIn
  • Twitter
  • Yammer
  • Wordpress
  • OneLogin

IdeaScale average rating:

Average score
5/5 (2 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Linda

PROS: I am highly impressed with IdeaScale. The website is easy to design, the app is simple to use, and new members can join quickly. The vendor’s customer and IT support teams are top notch and the agents provide friendly and helpful assistance at all times of the day and night. Our support reps became our partners and helped us implement and use the CRM software successfully. Plus, the vendor keeps upgrading the product to continuously improve the user experience. I highly recommend IdeaScale to prospective users.

CONS: My peeve is not with IdeaScale but with government security regulations which are stringent and make it difficult to implement a solution like IdeaScale in government administration.

Reviewed 4 months ago

Read full review >

The least favorable review

Clinton

PROS: We reviewed other crowdsourcing challenge solutions and even thought of developing our own, but finally settled on IdeaScale for the Fix California Challenge. We received hundreds of ideas privately and through the online solution as well as thousands of comments and votes. We encouraged all comers to contribute their ideas and were impressed by the quality and quantity of suggestions received. The IdeaScale team worked closely with us to make the project a success. They also listened to our feedback to make their product better. We highly recommend this vendor and their software.

CONS: The only minor drawbacks are limited ability to customize the pages and to encourage users to share. To be fair, the vendor is working on rectifying these limitations.

Reviewed 4 months ago

Read full review >

More reviews from 2 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

The app is easy to use and the customer support is excellent

Read full review >
Linda
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2019 Company Size: More than 100 Employees Industry: Government Administration

PROS: I am highly impressed with IdeaScale. The website is easy to design, the app is simple to use, and new members can join quickly. The vendor’s customer and IT support teams are top notch and the agents provide friendly and helpful assistance at all times of the day and night. Our support reps became our partners and helped us implement and use the CRM software successfully. Plus, the vendor keeps upgrading the product to continuously improve the user experience. I highly recommend IdeaScale to prospective users.

CONS: My peeve is not with IdeaScale but with government security regulations which are stringent and make it difficult to implement a solution like IdeaScale in government administration.

What do you think about this review? Great Poor

Outstanding platform for conducting crowdsourcing challenges

Read full review >
Clinton
4/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.09.2019 Company Size: 1-10 Employees Industry: N/A

PROS: We reviewed other crowdsourcing challenge solutions and even thought of developing our own, but finally settled on IdeaScale for the Fix California Challenge. We received hundreds of ideas privately and through the online solution as well as thousands of comments and votes. We encouraged all comers to contribute their ideas and were impressed by the quality and quantity of suggestions received. The IdeaScale team worked closely with us to make the project a success. They also listened to our feedback to make their product better. We highly recommend this vendor and their software.

CONS: The only minor drawbacks are limited ability to customize the pages and to encourage users to share. To be fair, the vendor is working on rectifying these limitations.

What do you think about this review? Great Poor
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Louie Andre
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.