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User review of iEnterprise CRM

Excellent CRM

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Extremely configurable and integrated with my email and QuickBooks. Also, the vendor set it up for me and it is now set up exactly how I want it. Also, the native Mac app is great.

What aspects are problematic or could work better?

Amazon Alexa integration could be better.

What features/services would you like to see in future versions of this product?

More integrations

What specific problems in your company were solved by this product?

None

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Salesforce.com

Why did you decide to change it?

Too expensive and difficult to use.

Are you satisfied with the change?

Yes

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to solve our customers problems faster and in a more efficient way
  • It allows us to synchronize customer data between departments and teams
  • It allows us to automate out sales and marketing related processes
  • It offers us detailed analytics that lets us plan our future strategies more efficiently

PRICING & COSTS

What was the cost of implementing this product?

Included with my subcription

What is your total annual cost for using this product?

$5,000

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

10%

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
5
amazing
Customer Management
5
amazing
Task Management
4
very good
Contract Management
5
amazing
Pricing Management
4
very good
Email Marketing
5
amazing
Order Management
4
very good
Campaign Management
4
very good

Analytics

Reports
4
very good
ROI Analytics
4
very good

Integrations

API
5
amazing
Calendar & Contacts Sync
5
amazing
Export & Import of Data
5
amazing
Available Integrations
5
amazing
Social Network Integration
4
very good

Customer Service

Call Center Tools
4
very good
Issue Tracking
4
very good
Support Portal
4
very good
Knowledge Base Management
4
very good

General Features

Collaboration Features
5
amazing
Dashboard
5
amazing
Overall Performance
5
amazing
Access & Role Management
5
amazing
Mobile Support
5
amazing
Customization
5
amazing
File Management
4
very good
Language Support
4
very good
Security
5
amazing