User review
of iEnterprise CRM
iEnterprises CRM works well for me
-
by Phil Sheehy
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The product is inexpensive, easy to customize for the individual and easy to administer.
What aspects are problematic or could work better?
I find it very easy to use
What features/services would you like to see in future versions of this product?
It provides what I need at this time.
What specific problems in your company were solved by this product?
This tool enables me to track sales opportunities and document sales activities.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
SalesForce.com
Why did you decide to change it?
Easier to use and much less expensive. Also much easier to customize and administer.
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to automate out sales and marketing related processes
PRICING & COSTS
What was the cost of implementing this product?
$0
What is your total annual cost for using this product?
$348.00
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very good
4
Customer Management very good
4
Task Management very good
4
Contract Management very good
4
Pricing Management very good
4
Email Marketing very good
4
Order Management very good
4
Campaign Management very good
4
Analytics
Reports very good
4
ROI Analytics very good
4
Integrations
API very good
4
Calendar & Contacts Sync very good
4
Export & Import of Data very good
4
Available Integrations very good
4
Social Network Integration very good
4
Customer Service
Call Center Tools very good
4
Issue Tracking very good
4
Support Portal very good
4
Knowledge Base Management very good
4
General Features
Collaboration Features very good
4
Dashboard very good
4
Overall Performance very good
4
Access & Role Management very good
4
Mobile Support very good
4
Customization very good
4
File Management very good
4
Language Support very good
4
Security very good
4
